On Sat, 12 Jun 2004 22:16:10 -0600, "Howie" wrote:

I had a contractor put in a new concrete driveway in last August (poured in
35 degree Celsius temperatures). By mid-September, it had developed a crack
already about 6 feet long (and even a small triangle about 6" big had
cracked as well.). The crack is right where I suggested an expansion joint
should be put, but the contractor said that he wasn't going to put in one in
that spot. We have a brutal expansive soil problem here called "Regina
Gumbo".

This spring I noticed another crack on another section of the driveway about
the same length.

1) Do I have a legitimate "beef" with this contractor? He told me that
cracks are going to develop over time, but should they develop this soon?

2) Is there a complaint process I should go through?

Yes, as a business owner, if one of my customers is unhappy, I want
them to call me. Even if I can't make them happy, I want to get the
feedback so I can see if something is wrong with my service. Call
them, explain the issue. I would also check your agreement. I
wouldn't be surprised if there was a 'crack clause' saying something
like cracks will form, but unless the crack is large enough to fit a
credit card in, it's not covered under warranty.

hth,

tom


3) should I seal the cracks up? If "Yes", with what?

Howie


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