On Sep 5, 8:52*am, Stubby wrote:
My old HomeLite trimmer had a problem I couldn't fix so I purchased a
new trimmer, a TroyBilt, from Lowe's. * It actually looked like a
scaled down version of the HomeLite. *It turns out that TroyBilt
bought out the support buisness from HomeLite.

The new TroyBilt wouldn't start. *So I called support and spoke with a
terribly nasty and incompetent woman. *She wanted to know what kind of
oil I mixed into the gas. * I responded it was the little bottle that
was in the box the TroyBilt came in. * She didn't know what that was
so I asked what did you ship? * What's on the parts list? * She didn't
know and couldn't help me. *CLICK.

I throught good money after bad and bought the electric start
option. * I got the trimmer started. *It is so loud that I must buy
earmuffs to cut down the sound.

Note: TroyBilt tools are not returnable to the store.

That's funny, I have not had a bit of trouble with mine which is about
5 years old.
I always use eye and ear protection when using any motorized garden
tool.
Next time I go to Lowes, I'll have to ask about return policy. I do
understand that HD's is good.