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Aquabotanic
I, too, have also had bad experiences with this company and you can be sure
that I will never waste my time again with him. If you would like a reputable company, try www.aquariumplant.com. Great experiences with them. Rodman |
Aquabotanic
"Rodman" wrote in message ... If you would like a reputable company, try www.aquariumplant.com. Great experiences with them. Seconded. Great quality, service, prices. The 'assortments' are phenomenal, great plants for dirt cheap. |
Aquabotanic
I also got a bunch of rotten plants from him. Never again.
"nikolay_kraltchev" wrote in message om... Robert, Please check your records. I have NOT ordered a CO2 system from your company, Aquabotanic. Ever. You may recall that I sent you pictures of the rotten plants that you sent me. I still have those pictures. You don't even remember the people you screw up. Is that because they are too many of them? Or you just have trouble remembering simple things? Like things about your business may be. Look you even spelled my name wrong despite the fact that is a few lines above your response. May I suggest that you limit your posts here to things you actually have some knowledge about? --Nikolay (Robert H) wrote in message . com... (nikolay_kraltchev) wrote in message . com... What is that, Rex? "In-your-face" advertisement or what? Aquabotanic is one of the 2 companies that I've had a terrible experience with. And I'm not the only one. I personally will never order anything from the individual that runs Aquabotanic. --Nikolay Yes Nickolay, you ordered a C02 system from me, I sent it to you, then you tried to tell your credit card company that you never got it and the bill should be taken off your credit card. Believe me Nickolay, you are not a person I want as a customer either. I am not in the habit of giving stuff away for free Robert |
Aquabotanic
On Sun, 8 Jun 2003 16:15:13, "Huh ?" wrote:
I also got a bunch of rotten plants from him. Never again. Same here. His response to my email pointing out the dreadful state of the plants was to mention his terms of sale, which provide absolutely no guarantee on the condition of the plants. Technically correct, I suppose, but... well, draw your own conclusions. On a positive note, I've recently received some gorgeous, healthy plants from http://www.floridadriftwood.com . Cindy |
Aquabotanic
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Aquabotanic
Haha! "800 members"! About 20 regular members visit "your" forum, from what I can remember and probably see right now. And they are only people that you "like". No one is allowed to say anything about your questonable practices on "your own" forum. Posts like "What online aquatic plant company is reliable?" are cleaned of all references to any company other than yours. That simply is not true. I post there and am not any kind of personal buddy of Robert. In fact I posted before I ever was a customer. Also, just last week there was a thread with someone asking for other vendors and it wasn't deleted. Robert also allows posts fro free clippings, trades, etc. I suggest you stop worrying about me. As I said - I will never order from you. I don't try to convince anyone to not order from you. I just share my experience. If it was great I'd have said so. While I have no problems sharing an opinion about a vendor, don't you know it's a serious breech of manners to post around emails of others? Please be a gentleman and keep your personal correspondence personal. Posting a simple summary of your opinion and/or situation would suffice. |
Aquabotanic
Bob Alston wrote: Sherry - didn't you just do what you admonished the earlier poster not to do? Bob No. Nikolay chose to post *his own* comments here and I replied to them. I did not take email that was sent to me alone and post it without his permission. That's the difference. -- Sherry Michael Weller |
Aquabotanic
Isn't it funny how a story can change depending on what they are
defending??? Seems like we're all going to learn something from this fiasco... to think there is two of you. Point is you demanded a full refund... not a partial one, not to have the plants replaced but a full refund. So you agree now that the order was for plants and not a CO2 system? :) -- Victor M. Martinez http://www.che.utexas.edu/~martiv |
Aquabotanic
) wrote in message . com...
wrote in message ... On Sun, 8 Jun 2003 23:26:24, ) wrote: If you have a problem, see what they will do for you about it. Oh, I tried. If you are still not satistfied with reasonable efforts, then don't buy from them again. I'm not about to do so. There's hits for poor plants for about every vendor that's done this for more than a few years. This episode went beyond 'poor plants'. Also, I find it unlikely that what happened to these plants happened in the few days they were in transit during mild weather. Trades also are good and buying from your local aquarium society is perhaps the best. I've purchased fine plants from local shops. I buy online when the locals don't have what that I'm looking for at the moment. Cindy Then you are in the right. I'd feel the same way. I've been burnt and will not order from some places either. Service really is the main issue that can take care of the customer's issues even if they get a bag full of mush. I'd just send them a bag replacement for free. The customer would feel wanted/loved:-) and they would know you'd take care of them in the future. Plants are cheap, paying customers are very important. I'm not this person but that's what I'd do. Regards, Tom Barr Its real easy to make generalizations Tom. You have sent ME plants 3 times, and twice half of them were dead on arrival. I've gotten plants several times from Aquabid from hobbyists that were not in good shape. I spent $50 for a bag of Riccia from a well known hobbyist from Aquabid in hopes I could use it to grow a large enough supply to sell it since the plant is near impossible to buy commercially, and it arrived in very poor condition. I send out 40 to 50 orders a week and I get 6 or so people a MONTH complaining of the condition of the plants. Thats 6 out of 200. Out of those six I often have one or two people who appear totally unreasonable in how they want it resolved. Now perhaps I do need to take this more seriously. My first response is to tell people what the stated policy is on my WEB site. Then I offer some way to resolve the situation. For some people this is not good enough. Should I make a greater effort to make sure these people are happy regardless of the cost? Should I just write it off? What would you do? I have been doing this since 1999 and it is always a constant battle to deal with this issue to keep the loss of damaged plants at an absolute minimum. Now I have many, many loyal customers that have bought from me continously over the years. They know they will be well taken care of. This is what has kept my business growing. Every quarter my business has doubled. But I can not have first time customers turned away from a bad experience and continue to grow, regardless of the reason or how unjustified. I have always strongly been a advocate of this hobby and gone to great lengths to provide eduation. Thats what my whole WEB site is about. But I guess I am now realizing that is not good enough. So I will examin this very closely and try to determin a policy that protects the customer and will make them feel like they can buy from Aqua Botanic with trust and confidence so that even the most demanding newbie will feel satisfied. Robert |
Aquabotanic
I never asked you for the plants, you just sent them to me. And
of course I never complained to you about them. They were free! My point was even plants from you, the great Tom Barr can arrive in the mail as mush. And thats what they were was mush Ok, I know I'm budding in here, but this bugs me... why would anyone send you plants that you didn't ask for? because they just woke up that morning and said, "As soon as I get done with my cheerios, I think I'll send Robert at aquabotanic some plants... what the hell???" I never have done business with you, and after hearing all your flip flopping on stories, I think I've made up my mind that I will NOT do business with someone who changes stories to suit their needs, sells plants given to them for profit without ever giving proper compensation. Secondly, it's better business to allow the customer to be right, even when you know you are right, when it's gonna cost you, and when it puts you out... why??? Customers are supposed to be right.... Seems like that may have been forgotten in your recent past... And as a consumer, hearing you in a public forum throwing out information like stones, you're not really sure who you are hitting, but I can tell you this... I got hit by one of your proverbial stones, and on that stone was written, " Go where there are no waves, avoid aquabotanic and be happy " I think I'll take that advice..... Sorry for butting in and sticking my nose in someone else's busines.... |
Aquabotanic
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Aquabotanic
Robert,
I have said that at least 2 times already: --------------------------------------------------------- I have NOT ordered ANY kind of a CO2 system from you. Ever. --------------------------------------------------------- I'm very interested to see the invoice that you have. I know it can NOT be real. To start - I'd appreciate it if you tell me what is the exact date when you have charged my credit card for a CO2 system. That will allow me to check my credit card records. From there things will go one of 2 ways: 1. If there is indeed a charge as you claim I will ask you to send me the actual paper invoice that you claim to have. 2. If there is no charge (since as you claim I have disputed the charge with my credit company) I'd still ask you to send me the actual paper invoice that you claim to have. If I actually receive the invoice that you claim to have I will call my credit company. I will ask them to to retrieve the record that could show that there was a dispute about that particular transaction. I used to work in a bank and a bank keeps records for every, even the smallest detail about a transaction. They would certainly have a record of a cancelation that you claim I have done. Such record does not exist and you, Robert, CANNOT do anything about it. I will then have no other choice: I will have to consult my lawyer about what is the best way to go about a company that receives an order from a client and then charges their credit card for other orders not placed by the customer. --Nikolay |
Aquabotanic
There is no private e-mail that I have posted here.
I'm very anal about how I say things and what I post. I do NOT want to see this newsgroup turning into a hostile place. It may seem strange but if one reads my posts in this thread they will see that I have not insulted Robert in any way. In fact months ago I was glad to hear that people had good experiences with his company. It made me feel that things are not as bad as I used to think they are. I keep my respect to others and that includes people that I critisize. I'm after an objective, true image of the companies we deal with. That is all. Posting a personal e-mail is totally out of the question for me. I don't know what Sherry is referring to. I just posted asking her to explain, may be she clarify, I don't know. --Nikolay |
Aquabotanic
Mid-posted:
"nikolay_kraltchev" wrote in message om... There is no private e-mail that I have posted here. I'm very anal about how I say things and what I post. I do NOT want to see this newsgroup turning into a hostile place. too late... It may seem strange but if one reads my posts in this thread they will see that I have not insulted Robert in any way. In fact months ago I was glad to hear that people had good experiences with his company. It made me feel that things are not as bad as I used to think they are. I keep my respect to others and that includes people that I critisize. I'm after an objective, true image of the companies we deal with. That is all. Posting a personal e-mail is totally out of the question for me. I don't know what Sherry is referring to. I just posted asking her to explain, may be she clarify, I don't know. --Nikolay |
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