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Mosquito Magnet Warranty Issue - Beware!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!
I purchased a Liberty model from Home Depot in April and have had
mixed success. Placement does seem to be critical. However, my primary dissatisfaction is that the power connector plugging into the unit has an intermittent open circuit such that if I or the kids or squirrels in the yard even lightly touch the cord going into the the unit it shuts off. I have to jiggle the wiring in the connector to get the unit restarted. This can be immensely frustrating. It's a major PIA just to make sure every morning and evening that the unit is running since it can't hardly work otherwise. After submitting an email to American Biophysics customer service I got a phonecall. The company is willing to send a complete replacement Liberty unit, but the warranty does not cover the AC power cord, transformer, and DC power cord since these are not made by AB. They will send a replacement AC power cord/transformer/DC power cord for $39. If I request a complete replacement unit and exchange only the power cord and return the new unit they will charge me $39. This ****es me off. Of course, the outsourced customer service agency isn't allowed any other options for resolution. Since I have basic electrical skills I'll skip the $39 and invest a half-hour or so to fix it myself. This is not what I expect from such an expensive product with a supposedly universal warranty claim. I hope no one else experiences this same problem, but potential buyers beware. Heaven only knows what other loop holes they have built into their warranty coverage. Mike Cagle |
Mosquito Magnet Warranty Issue - Beware!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!
That's a crock! I'd be screaming to their corporate office for
answers/solutions...with the threat that you will go to the Better Business Bureau and bad mouth their product to every Tom, Dick and Harry that you come across. What they are tell you would be like buying a car (under warranty of course) and have the paint flake off and them telling you had to go to the paint manfacturer to get it fixed (not the best analogy I'm sure, but you get the point). Pretty crappy customer satisfation! Did they give you the name and address of the company that makes the power cord/X-fomer? If so, I'd give them a call... Good luck, S "Mike Cagle" wrote in message om... I purchased a Liberty model from Home Depot in April and have had mixed success. Placement does seem to be critical. However, my primary dissatisfaction is that the power connector plugging into the unit has an intermittent open circuit such that if I or the kids or squirrels in the yard even lightly touch the cord going into the the unit it shuts off. I have to jiggle the wiring in the connector to get the unit restarted. This can be immensely frustrating. It's a major PIA just to make sure every morning and evening that the unit is running since it can't hardly work otherwise. After submitting an email to American Biophysics customer service I got a phonecall. The company is willing to send a complete replacement Liberty unit, but the warranty does not cover the AC power cord, transformer, and DC power cord since these are not made by AB. They will send a replacement AC power cord/transformer/DC power cord for $39. If I request a complete replacement unit and exchange only the power cord and return the new unit they will charge me $39. This ****es me off. Of course, the outsourced customer service agency isn't allowed any other options for resolution. Since I have basic electrical skills I'll skip the $39 and invest a half-hour or so to fix it myself. This is not what I expect from such an expensive product with a supposedly universal warranty claim. I hope no one else experiences this same problem, but potential buyers beware. Heaven only knows what other loop holes they have built into their warranty coverage. Mike Cagle |
Mosquito Magnet Warranty Issue - Beware!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!
I'm very glad to hear that these ridiculous products shut themselves off
sometimes. Why any company would be permitted to sell something that spews unnecessary carbon dioxide into the air in the first place just boggles the mind.... BT "Mike Cagle" wrote in message om... I purchased a Liberty model from Home Depot in April and have had mixed success. Placement does seem to be critical. However, my primary dissatisfaction is that the power connector plugging into the unit has an intermittent open circuit such that if I or the kids or squirrels in the yard even lightly touch the cord going into the the unit it shuts off. I have to jiggle the wiring in the connector to get the unit restarted. This can be immensely frustrating. It's a major PIA just to make sure every morning and evening that the unit is running since it can't hardly work otherwise. After submitting an email to American Biophysics customer service I got a phonecall. The company is willing to send a complete replacement Liberty unit, but the warranty does not cover the AC power cord, transformer, and DC power cord since these are not made by AB. They will send a replacement AC power cord/transformer/DC power cord for $39. If I request a complete replacement unit and exchange only the power cord and return the new unit they will charge me $39. This ****es me off. Of course, the outsourced customer service agency isn't allowed any other options for resolution. Since I have basic electrical skills I'll skip the $39 and invest a half-hour or so to fix it myself. This is not what I expect from such an expensive product with a supposedly universal warranty claim. I hope no one else experiences this same problem, but potential buyers beware. Heaven only knows what other loop holes they have built into their warranty coverage. Mike Cagle |
Mosquito Magnet Warranty Issue - Beware!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!
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Mosquito Magnet Warranty Issue - Beware!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!
On Wed, 18 Jun 2003 15:15:59 -0400, "Nonya"
wrote: That's a crock! I'd be screaming to their corporate office yeah why not get irate rather than simply return the piece of turd to HD! "As crude a weapon as a cave man's club the chemical barrage has been hurled at the fabric of life." Rachel Carson tomj |
Mosquito Magnet Warranty Issue - Beware!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!
My, aren't we the smart ass! (hole, that is!)
"des weges" wrote in message ... On Wed, 18 Jun 2003 15:15:59 -0400, "Nonya" wrote: That's a crock! I'd be screaming to their corporate office yeah why not get irate rather than simply return the piece of turd to HD! "As crude a weapon as a cave man's club the chemical barrage has been hurled at the fabric of life." Rachel Carson tomj |
Mosquito Magnet Warranty Issue - Beware!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!
Besides, the user states that they bought the unit in April...I believe that
HD only honors a 90 warranty on products. The user may be outside of that window and thus trying to go through the manufacturer. "des weges" wrote in message ... On Wed, 18 Jun 2003 15:15:59 -0400, "Nonya" wrote: That's a crock! I'd be screaming to their corporate office yeah why not get irate rather than simply return the piece of turd to HD! "As crude a weapon as a cave man's club the chemical barrage has been hurled at the fabric of life." Rachel Carson tomj |
Mosquito Magnet Warranty Issue - Beware!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!
April, May, middle of June. Not 90 days yet. That's actually a good idea, but
the company should be held accountable regardless if their plug is made somewhere else. It's ON THEIR UNIT. None of these ridiculous gadgets work to kill or deter mosquitoes. I light tons and tons of cheap incense I buy at the local Asian market. That, and making sure I have no standing water, nothing kept too wet, and fish in the pond, I don't have much a problem with the insects. On Wed, 18 Jun 2003 20:57:08 -0400, "Nonya" wrote: Besides, the user states that they bought the unit in April...I believe that HD only honors a 90 warranty on products. The user may be outside of that window and thus trying to go through the manufacturer. "des weges" wrote in message .. . On Wed, 18 Jun 2003 15:15:59 -0400, "Nonya" wrote: That's a crock! I'd be screaming to their corporate office yeah why not get irate rather than simply return the piece of turd to HD! "As crude a weapon as a cave man's club the chemical barrage has been hurled at the fabric of life." Rachel Carson tomj |
Mosquito Magnet Warranty Issue - Beware!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!
Home Depot must be going down hill. Anything that I have ever bought from
them they have taken back if there is a problem with it..... They have the clout that you don't. "Mike Cagle" wrote in message om... I purchased a Liberty model from Home Depot in April and have had mixed success. Placement does seem to be critical. However, my primary dissatisfaction is that the power connector plugging into the unit has an intermittent open circuit such that if I or the kids or squirrels in the yard even lightly touch the cord going into the the unit it shuts off. I have to jiggle the wiring in the connector to get the unit restarted. This can be immensely frustrating. It's a major PIA just to make sure every morning and evening that the unit is running since it can't hardly work otherwise. After submitting an email to American Biophysics customer service I got a phonecall. The company is willing to send a complete replacement Liberty unit, but the warranty does not cover the AC power cord, transformer, and DC power cord since these are not made by AB. They will send a replacement AC power cord/transformer/DC power cord for $39. If I request a complete replacement unit and exchange only the power cord and return the new unit they will charge me $39. This ****es me off. Of course, the outsourced customer service agency isn't allowed any other options for resolution. Since I have basic electrical skills I'll skip the $39 and invest a half-hour or so to fix it myself. This is not what I expect from such an expensive product with a supposedly universal warranty claim. I hope no one else experiences this same problem, but potential buyers beware. Heaven only knows what other loop holes they have built into their warranty coverage. Mike Cagle |
Mosquito Magnet Warranty Issue - Beware!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!
OK so I get it. Your math and calendar reading skills are as strong as
your soil and gardening knowledge.! Lets see. first of April to the first of May is one month, the first of May to the first of June is two months, today is the nineteenth, 30 plus 31 plus 19, uh that's 90? On Wed, 18 Jun 2003 20:57:08 -0400, "Nitwit" wrote: Besides, the user states that they bought the unit in April...I believe that HD only honors a 90 warranty on products. The user may be outside of that window and thus trying to go through the manufacturer. "des weges" wrote in message .. . On Wed, 18 Jun 2003 15:15:59 -0400, "Nonya" wrote: That's a crock! I'd be screaming to their corporate office yeah why not get irate rather than simply return the piece of turd to HD! "As crude a weapon as a cave man's club the chemical barrage has been hurled at the fabric of life." Rachel Carson tomj "As crude a weapon as a cave man's club the chemical barrage has been hurled at the fabric of life." Rachel Carson tomj |
Mosquito Magnet Warranty Issue - Beware!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!
des weges wrote in
: OK so I get it. Your math and calendar reading skills are as strong as your soil and gardening knowledge.! Lets see. first of April to the first of May is one month, the first of May to the first of June is two months, today is the nineteenth, 30 plus 31 plus 19, uh that's 90? Don't be harsh, might be from Florida ... |
Mosquito Magnet Warranty Issue - Beware!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!
some of them do work. it is not simply a body count. mosquitoes fly up to 5 miles
for a blood meal. Ingrid animaux wrote: None of these ridiculous gadgets work to kill or deter mosquitoes. I light tons and tons of cheap incense I buy at the local Asian market. That, and making sure I have no standing water, nothing kept too wet, and fish in the pond, I don't have much a problem with the insects. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ List Manager: Puregold Goldfish List http://puregold.aquaria.net/ www.drsolo.com Solve the problem, dont waste energy finding who's to blame ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Unfortunately, I receive no money, gifts, discounts or other compensation for all the damn work I do, nor for any of the endorsements or recommendations I make. |
Mosquito Magnet Warranty Issue - Beware!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!
yes, why didn't you just return it to HD? It seems to me that you
took the long and frustrating route. |
Mosquito Magnet Warranty Issue - Beware!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!
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Mosquito Magnet Warranty Issue - Beware!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!
I always take defective items back to the store (Walmart, Home Depot,
whatever) as long as they will take them back. It is always less frustrating than dealing with the manufacturer. Look how much time you've wasted on this already, much more than the Home Depot return route! Mark. "Mike Cagle" wrote in message om... (marg) wrote in message om... yes, why didn't you just return it to HD? It seems to me that you took the long and frustrating route. The Mosquito Magnet comes in a big box and requires assembly. I don't want to spend 10-20 standing in the customer service line at Home Depot and another 20-30 minutes assembling a brand new unit when only the power cord is bad. Home Depot will not replace just the power cord. It would not be the long and frustrating route if American Biophysics would simply honor their warranty and send me a new power cord. |
Mosquito Magnet Warranty Issue - Beware!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!
First of all, power cords are $25 each, so where did you come up with
$39? Even with shipping, you're not even close. American Biophysics will replace defective power cords at no cost, as long as the consumer does not damage them, or they were not damaged due to an act of nature (lightning, animals). Why would you send an email when you can talk to a live person by simply calling them up yourself? It seems to me you haven't invested your own time into this. If it was really such a big deal to you, you would've done something else rather than complaining about it to a newsgroup. The machine comes with a year warranty, in which they will replace any defective part, most of the time, free of charge. If it is less than 45 days, they will send you a whole new unit, free of charge. So what's the problem? Assembling? If you have enough free time to whine about it on the computer, then you have enough free time to assemble a few pieces of plastic, don't you think? RedWolf21X "Marcosis" wrote in message ... I always take defective items back to the store (Walmart, Home Depot, whatever) as long as they will take them back. It is always less frustrating than dealing with the manufacturer. Look how much time you've wasted on this already, much more than the Home Depot return route! Mark. "Mike Cagle" wrote in message om... (marg) wrote in message om... yes, why didn't you just return it to HD? It seems to me that you took the long and frustrating route. The Mosquito Magnet comes in a big box and requires assembly. I don't want to spend 10-20 standing in the customer service line at Home Depot and another 20-30 minutes assembling a brand new unit when only the power cord is bad. Home Depot will not replace just the power cord. It would not be the long and frustrating route if American Biophysics would simply honor their warranty and send me a new power cord. |
Mosquito Magnet Warranty Issue - Beware!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!
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Mosquito Magnet Warranty Issue - Beware!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!
snip
(lightning, animals). Why would you send an email when you can talk to a live person by simply calling them up yourself? How many companies have a live person on the phone at 3am, or Sunday afternoon? Some folks don't have time to sit on the phone and wait. Also, email leaves a record of the converstaion should any question about what was said arise. The machine comes with a year warranty, in which they will replace any defective part, most of the time, free of charge. If I remember correctly, the manufacturer claimed "We only bundle the powercord. We don't make it. So we won't warranty it." Of course this is crap and I'd do a lot more complaining to the company about it - ANY make sure others were aware of their poor atitude. The unit would have gone directly back to Home Depot at that moment anyhow. Folks just take too much BS from shoddy manufacturers and their meaningless warranties. If it is less than 45 days, they will send you a whole new unit, free of charge. So what's the problem? Assembling? If you have enough free time to whine about it on the computer, then you have enough free time to assemble a few pieces of plastic, don't you think? RedWolf21X "Marcosis" wrote in message ... I always take defective items back to the store (Walmart, Home Depot, whatever) as long as they will take them back. It is always less frustrating than dealing with the manufacturer. Look how much time you've wasted on this already, much more than the Home Depot return route! Mark. "Mike Cagle" wrote in message om... (marg) wrote in message om... yes, why didn't you just return it to HD? It seems to me that you took the long and frustrating route. The Mosquito Magnet comes in a big box and requires assembly. I don't want to spend 10-20 standing in the customer service line at Home Depot and another 20-30 minutes assembling a brand new unit when only the power cord is bad. Home Depot will not replace just the power cord. It would not be the long and frustrating route if American Biophysics would simply honor their warranty and send me a new power cord. |
Mosquito Magnet Warranty Issue - Beware!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!
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Mosquito Magnet Warranty Issue - Beware!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!
Well, Mr. Sarcastic, I'm not trying to hide anything, and since
obviously I do not live in my mother's basement, hacking into computers all day, I wouldn't know how to hide my IP address. That's something that normal humans just don't give a crap about. I can add, and when you are talking in terms of invoicing, 33.94 is not close to 39. Try pulling that off on inventory day. Of course, depending on the shipping method, the price would be higher, that generally goes for everything. Calling me an idiot is a little out of line for someone who spends his free time responding to garden newsgroups. At least I was doing out of interest and trying to inform people. Maybe I would know a little more about the company than you would, don't you think? Tom Jaszewski wrote in message . .. On 13 Jul 2003 12:32:01 -0700, (RedWolf21X) wrote: First of all, power cords are $25 each, so where did you come up with $39? Several suppliers sell them for $29 plus $7-$15 shipping. A little math puts the cost at $36-$44. Hopefully you don't work in the American Biophysics accounting department. Even with shipping, you're not even close. Sure enough, you can't add! BTW your company charges $8.95 shipping and handling. Now lets do the math real slow....$8.95 plus $24.99 equals $33.94. Sounds pretty close to me! American Biophysics will replace defective power cords at no cost, as long as the consumer does not damage them, or they were not damaged due to an act of nature (lightning, animals). Well now that you are aware of the problem have your employer replace it!!!! Why would you send an email when you can talk to a live person by simply calling them up yourself? Why would your company web site list an email address if it wasn't for customers to use It seems to me you haven't invested your own time into this. You're the seller treat your customers with respect! He BOUGHT the thing! That means he worked for the money and invested his time in PURCHASING the product If it was really such a big deal to you, you would've done something else rather than complaining about it to a newsgroup. The machine comes with a year warranty, in which they will replace any defective part, most of the time, free of charge. If it is less than 45 days, they will send you a whole new unit, free of charge. So what's the problem? Assembling? If you have enough free time to whine about it on the computer, then you have enough free time to assemble a few pieces of plastic, don't you think? If you have enough time to post sarcastic responses to your customers, wouldn't sending a new power cord be less hassle? Especially when you're not smart enough to anatomize and mask the IP you are posting from? You've been busy!!! From: RedWolf21X ) Subject: Mosquitos? View: Complete Thread (23 articles) Original Format Newsgroups: misc.rural Date: 2003-07-13 11:57:58 PST I happen to know for a fact that the Mosquito Magnet works just as well as it says it does. The placement of the machine is extremely important. A tip is to walk into the prevailing wind, in the northeast, it is the southwest wind, about 30 to 40 feet from the area you want to protect. Adjust the machine in this area to be next to standing water, bushes, or gardens. These are mosquito breeding areas. It's important that the machine be able to receive as much wind as possible, so as to carry the Carbon Dioxide in a trail to attract the mosquitoes. FYI: only female mosquitoes bite, so they are the only ones attracted to the machine, if you see clouds of mosquitoes around the machine, then they are possibly male mosquitoes. You should see tangible results in 4 to 5 days, and the mosquito population within 1 acre should be crashed in 4 to 6 weeks, if all goes well. Mosquitoes do not really migrate, so that is why one machine can protect up to an acre, no matter what model you have. They all work just as efficiently as the next. The only true difference between them is the way they generate electricity (power cord or catalytic converter), the size of the nets, and on board diagnostics. If you read the instructions carefully, you'll be able to see that you are not supposed to sit next to the thing, it's attracting the mosquitoes to it. Since you emit more carbon dioxide than the machine, of course they're going to find you first. Do your research first obviously, before you invest in such a machine, but it's guaranteed to work. Whether or not you use it correctly is up to you. RedWolf21X |
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