I purchased a Liberty model from Home Depot in April and have had
mixed success. Placement does seem to be critical. However, my
primary dissatisfaction is that the power connector plugging into the
unit has an intermittent open circuit such that if I or the kids or
squirrels in the yard even lightly touch the cord going into the the
unit it shuts off. I have to jiggle the wiring in the connector to
get the unit restarted. This can be immensely frustrating. It's a
major PIA just to make sure every morning and evening that the unit is
running since it can't hardly work otherwise.

After submitting an email to American Biophysics customer service I
got a phonecall. The company is willing to send a complete
replacement Liberty unit, but the warranty does not cover the AC power
cord, transformer, and DC power cord since these are not made by AB.
They will send a replacement AC power cord/transformer/DC power cord
for $39. If I request a complete replacement unit and exchange only
the power cord and return the new unit they will charge me $39. This
****es me off. Of course, the outsourced customer service agency
isn't allowed any other options for resolution.

Since I have basic electrical skills I'll skip the $39 and invest a
half-hour or so to fix it myself. This is not what I expect from such
an expensive product with a supposedly universal warranty claim.

I hope no one else experiences this same problem, but potential buyers
beware. Heaven only knows what other loop holes they have built into
their warranty coverage.

Mike Cagle

That's a crock! I'd be screaming to their corporate office for
answers/solutions...with the threat that you will go to the Better Business
Bureau and bad mouth their product to every Tom, Dick and Harry that you
come across.

What they are tell you would be like buying a car (under warranty of course)
and have the paint flake off and them telling you had to go to the paint
manfacturer to get it fixed (not the best analogy I'm sure, but you get the
point). Pretty crappy customer satisfation!

Did they give you the name and address of the company that makes the power
cord/X-fomer? If so, I'd give them a call...

Good luck,
S

"Mike Cagle" wrote in message
om...
I purchased a Liberty model from Home Depot in April and have had
mixed success. Placement does seem to be critical. However, my
primary dissatisfaction is that the power connector plugging into the
unit has an intermittent open circuit such that if I or the kids or
squirrels in the yard even lightly touch the cord going into the the
unit it shuts off. I have to jiggle the wiring in the connector to
get the unit restarted. This can be immensely frustrating. It's a
major PIA just to make sure every morning and evening that the unit is
running since it can't hardly work otherwise.

After submitting an email to American Biophysics customer service I
got a phonecall. The company is willing to send a complete
replacement Liberty unit, but the warranty does not cover the AC power
cord, transformer, and DC power cord since these are not made by AB.
They will send a replacement AC power cord/transformer/DC power cord
for $39. If I request a complete replacement unit and exchange only
the power cord and return the new unit they will charge me $39. This
****es me off. Of course, the outsourced customer service agency
isn't allowed any other options for resolution.

Since I have basic electrical skills I'll skip the $39 and invest a
half-hour or so to fix it myself. This is not what I expect from such
an expensive product with a supposedly universal warranty claim.

I hope no one else experiences this same problem, but potential buyers
beware. Heaven only knows what other loop holes they have built into
their warranty coverage.

Mike Cagle

I'm very glad to hear that these ridiculous products shut themselves off
sometimes. Why any company would be permitted to sell something that spews
unnecessary carbon dioxide into the air in the first place just boggles the
mind....

BT


"Mike Cagle" wrote in message
om...
I purchased a Liberty model from Home Depot in April and have had
mixed success. Placement does seem to be critical. However, my
primary dissatisfaction is that the power connector plugging into the
unit has an intermittent open circuit such that if I or the kids or
squirrels in the yard even lightly touch the cord going into the the
unit it shuts off. I have to jiggle the wiring in the connector to
get the unit restarted. This can be immensely frustrating. It's a
major PIA just to make sure every morning and evening that the unit is
running since it can't hardly work otherwise.

After submitting an email to American Biophysics customer service I
got a phonecall. The company is willing to send a complete
replacement Liberty unit, but the warranty does not cover the AC power
cord, transformer, and DC power cord since these are not made by AB.
They will send a replacement AC power cord/transformer/DC power cord
for $39. If I request a complete replacement unit and exchange only
the power cord and return the new unit they will charge me $39. This
****es me off. Of course, the outsourced customer service agency
isn't allowed any other options for resolution.

Since I have basic electrical skills I'll skip the $39 and invest a
half-hour or so to fix it myself. This is not what I expect from such
an expensive product with a supposedly universal warranty claim.

I hope no one else experiences this same problem, but potential buyers
beware. Heaven only knows what other loop holes they have built into
their warranty coverage.

Mike Cagle

Take it back to home depot, they will refund or replace.


On 18 Jun 2003 11:28:35 -0700, (Mike Cagle) wrote:

I purchased a Liberty model from Home Depot in April and have had
mixed success. Placement does seem to be critical. However, my
primary dissatisfaction is that the power connector plugging into the
unit has an intermittent open circuit such that if I or the kids or
squirrels in the yard even lightly touch the cord going into the the
unit it shuts off. I have to jiggle the wiring in the connector to
get the unit restarted. This can be immensely frustrating. It's a
major PIA just to make sure every morning and evening that the unit is
running since it can't hardly work otherwise.

After submitting an email to American Biophysics customer service I
got a phonecall. The company is willing to send a complete
replacement Liberty unit, but the warranty does not cover the AC power
cord, transformer, and DC power cord since these are not made by AB.
They will send a replacement AC power cord/transformer/DC power cord
for $39. If I request a complete replacement unit and exchange only
the power cord and return the new unit they will charge me $39. This
****es me off. Of course, the outsourced customer service agency
isn't allowed any other options for resolution.

Since I have basic electrical skills I'll skip the $39 and invest a
half-hour or so to fix it myself. This is not what I expect from such
an expensive product with a supposedly universal warranty claim.

I hope no one else experiences this same problem, but potential buyers
beware. Heaven only knows what other loop holes they have built into
their warranty coverage.

Mike Cagle

"As crude a weapon as a cave man's club the chemical barrage has been hurled at the fabric of life."
Rachel Carson



tomj

On Wed, 18 Jun 2003 15:15:59 -0400, "Nonya"
wrote:

That's a crock! I'd be screaming to their corporate office

yeah why not get irate rather than simply return the piece of turd to
HD!



"As crude a weapon as a cave man's club the chemical barrage has been hurled at the fabric of life."
Rachel Carson



tomj

My, aren't we the smart ass! (hole, that is!)
"des weges" wrote in message
...
On Wed, 18 Jun 2003 15:15:59 -0400, "Nonya"
wrote:

That's a crock! I'd be screaming to their corporate office

yeah why not get irate rather than simply return the piece of turd to
HD!



"As crude a weapon as a cave man's club the chemical barrage has been
hurled at the fabric of life."
Rachel Carson



tomj

Besides, the user states that they bought the unit in April...I believe that
HD only honors a 90 warranty on products. The user may be outside of that
window and thus trying to go through the manufacturer.

"des weges" wrote in message
...
On Wed, 18 Jun 2003 15:15:59 -0400, "Nonya"
wrote:

That's a crock! I'd be screaming to their corporate office

yeah why not get irate rather than simply return the piece of turd to
HD!



"As crude a weapon as a cave man's club the chemical barrage has been
hurled at the fabric of life."
Rachel Carson



tomj

Well that sucks. I wouldn't stop there. I could give a shit (for Steve, could
not give a shit) who outsourced the product. My husband works for a huge
company named Dell Inc. They outsource many of their products, and support.
Everything THEY sell is covered under THEIR warranty. Of course, if a Lexmark
printer is in the package, Lexmark is the responsible party, but the power cord?
That's a crock of shit. Call the District Attorney and complain and report them
to the Better Business Bureau and Consumer Affairs.


On 18 Jun 2003 11:28:35 -0700, (Mike Cagle) wrote:

I purchased a Liberty model from Home Depot in April and have had
mixed success. Placement does seem to be critical. However, my
primary dissatisfaction is that the power connector plugging into the
unit has an intermittent open circuit such that if I or the kids or
squirrels in the yard even lightly touch the cord going into the the
unit it shuts off. I have to jiggle the wiring in the connector to
get the unit restarted. This can be immensely frustrating. It's a
major PIA just to make sure every morning and evening that the unit is
running since it can't hardly work otherwise.

After submitting an email to American Biophysics customer service I
got a phonecall. The company is willing to send a complete
replacement Liberty unit, but the warranty does not cover the AC power
cord, transformer, and DC power cord since these are not made by AB.
They will send a replacement AC power cord/transformer/DC power cord
for $39. If I request a complete replacement unit and exchange only
the power cord and return the new unit they will charge me $39. This
****es me off. Of course, the outsourced customer service agency
isn't allowed any other options for resolution.

Since I have basic electrical skills I'll skip the $39 and invest a
half-hour or so to fix it myself. This is not what I expect from such
an expensive product with a supposedly universal warranty claim.

I hope no one else experiences this same problem, but potential buyers
beware. Heaven only knows what other loop holes they have built into
their warranty coverage.

Mike Cagle

April, May, middle of June. Not 90 days yet. That's actually a good idea, but
the company should be held accountable regardless if their plug is made
somewhere else. It's ON THEIR UNIT.

None of these ridiculous gadgets work to kill or deter mosquitoes. I light tons
and tons of cheap incense I buy at the local Asian market. That, and making
sure I have no standing water, nothing kept too wet, and fish in the pond, I
don't have much a problem with the insects.


On Wed, 18 Jun 2003 20:57:08 -0400, "Nonya" wrote:

Besides, the user states that they bought the unit in April...I believe that
HD only honors a 90 warranty on products. The user may be outside of that
window and thus trying to go through the manufacturer.

"des weges" wrote in message
.. .
On Wed, 18 Jun 2003 15:15:59 -0400, "Nonya"
wrote:

That's a crock! I'd be screaming to their corporate office

yeah why not get irate rather than simply return the piece of turd to
HD!



"As crude a weapon as a cave man's club the chemical barrage has been
hurled at the fabric of life."
Rachel Carson



tomj

Home Depot must be going down hill. Anything that I have ever bought from
them they have taken back if there is a problem with it..... They have the
clout that you don't.

"Mike Cagle" wrote in message
om...
I purchased a Liberty model from Home Depot in April and have had
mixed success. Placement does seem to be critical. However, my
primary dissatisfaction is that the power connector plugging into the
unit has an intermittent open circuit such that if I or the kids or
squirrels in the yard even lightly touch the cord going into the the
unit it shuts off. I have to jiggle the wiring in the connector to
get the unit restarted. This can be immensely frustrating. It's a
major PIA just to make sure every morning and evening that the unit is
running since it can't hardly work otherwise.

After submitting an email to American Biophysics customer service I
got a phonecall. The company is willing to send a complete
replacement Liberty unit, but the warranty does not cover the AC power
cord, transformer, and DC power cord since these are not made by AB.
They will send a replacement AC power cord/transformer/DC power cord
for $39. If I request a complete replacement unit and exchange only
the power cord and return the new unit they will charge me $39. This
****es me off. Of course, the outsourced customer service agency
isn't allowed any other options for resolution.

Since I have basic electrical skills I'll skip the $39 and invest a
half-hour or so to fix it myself. This is not what I expect from such
an expensive product with a supposedly universal warranty claim.

I hope no one else experiences this same problem, but potential buyers
beware. Heaven only knows what other loop holes they have built into
their warranty coverage.

Mike Cagle

OK so I get it. Your math and calendar reading skills are as strong as
your soil and gardening knowledge.! Lets see. first of April to the
first of May is one month, the first of May to the first of June is
two months, today is the nineteenth, 30 plus 31 plus 19, uh that's 90?



On Wed, 18 Jun 2003 20:57:08 -0400, "Nitwit"
wrote:

Besides, the user states that they bought the unit in April...I believe that
HD only honors a 90 warranty on products. The user may be outside of that
window and thus trying to go through the manufacturer.

"des weges" wrote in message
.. .
On Wed, 18 Jun 2003 15:15:59 -0400, "Nonya"
wrote:

That's a crock! I'd be screaming to their corporate office

yeah why not get irate rather than simply return the piece of turd to
HD!



"As crude a weapon as a cave man's club the chemical barrage has been
hurled at the fabric of life."
Rachel Carson



tomj


"As crude a weapon as a cave man's club the chemical barrage has been hurled at the fabric of life."
Rachel Carson



tomj

des weges wrote in
:

OK so I get it. Your math and calendar reading skills are as strong as
your soil and gardening knowledge.! Lets see. first of April to the
first of May is one month, the first of May to the first of June is
two months, today is the nineteenth, 30 plus 31 plus 19, uh that's 90?

Don't be harsh, might be from Florida ...

some of them do work. it is not simply a body count. mosquitoes fly up to 5 miles
for a blood meal. Ingrid

animaux wrote:
None of these ridiculous gadgets work to kill or deter mosquitoes. I light tons
and tons of cheap incense I buy at the local Asian market. That, and making
sure I have no standing water, nothing kept too wet, and fish in the pond, I
don't have much a problem with the insects.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
List Manager: Puregold Goldfish List
http://puregold.aquaria.net/
www.drsolo.com
Solve the problem, dont waste energy finding who's to blame
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Unfortunately, I receive no money, gifts, discounts or other
compensation for all the damn work I do, nor for any of the
endorsements or recommendations I make.

yes, why didn't you just return it to HD? It seems to me that you
took the long and frustrating route.

(marg) wrote in message om...
yes, why didn't you just return it to HD? It seems to me that you
took the long and frustrating route.

The Mosquito Magnet comes in a big box and requires assembly. I don't
want to spend 10-20 standing in the customer service line at Home
Depot and another 20-30 minutes assembling a brand new unit when only
the power cord is bad. Home Depot will not replace just the power
cord.

It would not be the long and frustrating route if American Biophysics
would simply honor their warranty and send me a new power cord.