At a local Lowes, I purchased the Troy Bilt Pony model on Thursday, August
2nd at 11:30 a.m. Also, on the same sales receipt, I purchased the 4 year
extended warranty coverage, and delivery. Delivery was scheduled on Sunday
morning between 10-12.

Sunday, August 5, a person identifying himself as the driver for deliveries
for Lowes said he could not find any such riding lawnmower in the store. He
said he would pick one up the following day at another store with ample
supply. No such delivery occurred on Monday. Not even a phone call.
Monday evening, I wrote a complaint via Lowes feedback at their website.

Wednesday, I received the riding lawnmower I purchased on the previous
Thursday. Inspected the mower, all appeared okay. Put some gas in it. Was
off mowing already. After mowing about a 1/4 acre, noticed the deck/blade
shroud was dragging on the ground. Disengaged the blade, parked near the
detached garage.

Upon inspection, concluded a rod was supposed to be holding the RH side of
the deck up off the ground. The LH side was like that. The rod on the RH
side was observable hanging in the wind. The mounting area on the deck
appeared undamaged. The operator's manual shows a pictorial of exactly
that. The rod goes through a mounting area on the deck, and is secured with
a cotter pin. A nut, washer, and bolt in the same pictorial was not there
either in the same area. This holds the swing arm for the blade adjustment
height, which mounts to the deck.

Thursday, August 9th, I called the number for the extended warranty plan.
Man said to check with Troy Bilt or the Local Lowes for the pin first, then
get back with him if no luck. Troy Bilt could not locate the cotter pin.
Lowes (one of many managers there) said I had to deliver the riding mower
for repairs, or, to get a replacement. (I don't have a ramp to put the
riding mower on my pickup).

Called the extended warranty number back. A woman answered, this time, was
completely different. She asked for my model and serial number to record in
their records along with data from my Lowes sales receipt. She got a number
and name of qualified repair outfit to work on my mower. They will pick it
up free. She arranged repairs.

In the meantime since, I went online and purchased the missing nut, bolt,
washer, and cotter pin. And, the deck wash nozzle, and hose adapter for it
from the mtdonline website.

Today's Sunday, August 12. Haven't heard from the repair outfit yet. Not a
happy camper.
Dave

Sorry to hear of your troubles. If you've already purchased the missing
bolt, washer and cotter pin, what is it that you want the extended warranty
folks to do?


"Dave" wrote in message
...
At a local Lowes, I purchased the Troy Bilt Pony model on Thursday, August
2nd at 11:30 a.m. Also, on the same sales receipt, I purchased the 4 year
extended warranty coverage, and delivery. Delivery was scheduled on
Sunday morning between 10-12.

Sunday, August 5, a person identifying himself as the driver for
deliveries for Lowes said he could not find any such riding lawnmower in
the store. He said he would pick one up the following day at another
store with ample supply. No such delivery occurred on Monday. Not even a
phone call. Monday evening, I wrote a complaint via Lowes feedback at
their website.

Wednesday, I received the riding lawnmower I purchased on the previous
Thursday. Inspected the mower, all appeared okay. Put some gas in it.
Was off mowing already. After mowing about a 1/4 acre, noticed the
deck/blade shroud was dragging on the ground. Disengaged the blade,
parked near the detached garage.

Upon inspection, concluded a rod was supposed to be holding the RH side of
the deck up off the ground. The LH side was like that. The rod on the RH
side was observable hanging in the wind. The mounting area on the deck
appeared undamaged. The operator's manual shows a pictorial of exactly
that. The rod goes through a mounting area on the deck, and is secured
with a cotter pin. A nut, washer, and bolt in the same pictorial was not
there either in the same area. This holds the swing arm for the blade
adjustment height, which mounts to the deck.

Thursday, August 9th, I called the number for the extended warranty plan.
Man said to check with Troy Bilt or the Local Lowes for the pin first,
then get back with him if no luck. Troy Bilt could not locate the cotter
pin. Lowes (one of many managers there) said I had to deliver the riding
mower for repairs, or, to get a replacement. (I don't have a ramp to put
the riding mower on my pickup).

Called the extended warranty number back. A woman answered, this time,
was completely different. She asked for my model and serial number to
record in their records along with data from my Lowes sales receipt. She
got a number and name of qualified repair outfit to work on my mower.
They will pick it up free. She arranged repairs.

In the meantime since, I went online and purchased the missing nut, bolt,
washer, and cotter pin. And, the deck wash nozzle, and hose adapter for
it from the mtdonline website.

Today's Sunday, August 12. Haven't heard from the repair outfit yet. Not
a happy camper.
Dave

Dave said:

[...]

Today's Sunday, August 12. Haven't heard from the repair outfit yet. Not a
happy camper.

Damn. That sucks.

I bet the bolt, pin, et al, was in place when it was delivered, and the
mower hit a 10" stick!

The parts will be here, soon. =)

--

Eggs

A)bort, R)etry, I)nfluence with large hammer.

NOT to claim they have to order the parts, and me wait another month or
more. If the repair facility doesn't contact me soon, I'll do it myself. I
got over an acre to mow. This don't change, irregardless of mower
condition, extended warranty, or whatever. If the mower is broke down hard,
like a broke engine or whatever, I have no choice. I won't attempt such a
fix.

I will continue to bad-mouth Lowes. The guy at the Troy Bilt phone number
is of the opinion Lowes should come out and pick it up free since they
delivered a mower that fell apart in less than an hour.

No Eggs, I didn't run over anything except grass and weeds, or impact
anything. I've mowed the same area for 2 seasons with a push mower. The
mounting area is undamaged including the paint, for the bolt. Its a 1/4"
diameter bolt. How it got out of its mounting area without damaging
anything is rather obvious to me. Can see the cotter pin severed with
enough horizontal force to left or right if the rod didn't allow flex. The
LH side is carrying on smartly in all respects.

The riding mowers are assembled locally by the local store. Can be
purchased unassembled inbox. My bad.
Dave

"JB" wrote in message
...
Sorry to hear of your troubles. If you've already purchased the missing
bolt, washer and cotter pin, what is it that you want the extended
warranty folks to do?


"Dave" wrote in message
...
At a local Lowes, I purchased the Troy Bilt Pony model on Thursday,
August 2nd at 11:30 a.m. Also, on the same sales receipt, I purchased
the 4 year extended warranty coverage, and delivery. Delivery was
scheduled on Sunday morning between 10-12.

Sunday, August 5, a person identifying himself as the driver for
deliveries for Lowes said he could not find any such riding lawnmower in
the store. He said he would pick one up the following day at another
store with ample supply. No such delivery occurred on Monday. Not even
a phone call. Monday evening, I wrote a complaint via Lowes feedback at
their website.

Wednesday, I received the riding lawnmower I purchased on the previous
Thursday. Inspected the mower, all appeared okay. Put some gas in it.
Was off mowing already. After mowing about a 1/4 acre, noticed the
deck/blade shroud was dragging on the ground. Disengaged the blade,
parked near the detached garage.

Upon inspection, concluded a rod was supposed to be holding the RH side
of the deck up off the ground. The LH side was like that. The rod on
the RH side was observable hanging in the wind. The mounting area on the
deck appeared undamaged. The operator's manual shows a pictorial of
exactly that. The rod goes through a mounting area on the deck, and is
secured with a cotter pin. A nut, washer, and bolt in the same pictorial
was not there either in the same area. This holds the swing arm for the
blade adjustment height, which mounts to the deck.

Thursday, August 9th, I called the number for the extended warranty plan.
Man said to check with Troy Bilt or the Local Lowes for the pin first,
then get back with him if no luck. Troy Bilt could not locate the cotter
pin. Lowes (one of many managers there) said I had to deliver the riding
mower for repairs, or, to get a replacement. (I don't have a ramp to put
the riding mower on my pickup).

Called the extended warranty number back. A woman answered, this time,
was completely different. She asked for my model and serial number to
record in their records along with data from my Lowes sales receipt. She
got a number and name of qualified repair outfit to work on my mower.
They will pick it up free. She arranged repairs.

In the meantime since, I went online and purchased the missing nut, bolt,
washer, and cotter pin. And, the deck wash nozzle, and hose adapter for
it from the mtdonline website.

Today's Sunday, August 12. Haven't heard from the repair outfit yet.
Not a happy camper.
Dave

Dave said:

[...]

No Eggs, I didn't run over anything except grass and weeds, or impact
anything.

Dood, chill. It was a joke. You must have missed Clark's thread(s). =D

[rest snipped]

--

Eggs

-Age is a very high price to pay for maturity.

Dave, I thought Sears and Lowes somehow have a connection, like they are
both part of the Kmart empire.
If they are the "same" company I'm not surprised, for me the Sears extended
warranty means they send out a guy to do little more than say "well that's
how they build them now.

If you want go back and look at my earlier post about my new mower, I'm sure
you can relate to them
and you'll understand Egg's joke's too

Clark


Dave wrote:
At a local Lowes, I purchased the Troy Bilt Pony model on Thursday,
August 2nd at 11:30 a.m. Also, on the same sales receipt, I
purchased the 4 year extended warranty coverage, and delivery. Delivery
was scheduled on Sunday morning between 10-12.

Sunday, August 5, a person identifying himself as the driver for
deliveries for Lowes said he could not find any such riding lawnmower
in the store. He said he would pick one up the following day at
another store with ample supply. No such delivery occurred on
Monday. Not even a phone call. Monday evening, I wrote a complaint
via Lowes feedback at their website.
Wednesday, I received the riding lawnmower I purchased on the previous
Thursday. Inspected the mower, all appeared okay. Put some gas in
it. Was off mowing already. After mowing about a 1/4 acre, noticed
the deck/blade shroud was dragging on the ground. Disengaged the
blade, parked near the detached garage.

Upon inspection, concluded a rod was supposed to be holding the RH
side of the deck up off the ground. The LH side was like that. The
rod on the RH side was observable hanging in the wind. The mounting
area on the deck appeared undamaged. The operator's manual shows a
pictorial of exactly that. The rod goes through a mounting area on
the deck, and is secured with a cotter pin. A nut, washer, and bolt
in the same pictorial was not there either in the same area. This
holds the swing arm for the blade adjustment height, which mounts to
the deck.
Thursday, August 9th, I called the number for the extended warranty
plan. Man said to check with Troy Bilt or the Local Lowes for the pin
first, then get back with him if no luck. Troy Bilt could not locate
the cotter pin. Lowes (one of many managers there) said I had to
deliver the riding mower for repairs, or, to get a replacement. (I
don't have a ramp to put the riding mower on my pickup).

Called the extended warranty number back. A woman answered, this
time, was completely different. She asked for my model and serial
number to record in their records along with data from my Lowes sales
receipt. She got a number and name of qualified repair outfit to
work on my mower. They will pick it up free. She arranged repairs.

In the meantime since, I went online and purchased the missing nut,
bolt, washer, and cotter pin. And, the deck wash nozzle, and hose
adapter for it from the mtdonline website.

Today's Sunday, August 12. Haven't heard from the repair outfit yet.
Not a happy camper.
Dave

Dave wrote:

[....]

I will continue to bad-mouth Lowes.

earlier this summer I'd been contracted to install a
landscaping fence. the customer wanted to use a product
she had seen at lowes. I called the contractor's desk
and gave to them all of their part numbers and then ask
them to check and be sure they did have all of the necessary
parts in stock at that lowes store. when the lowers person
said yes we do have them I told him I'd be there in about 30
minutes to pick them up and could he start the process of
getting them together. I ask for his name and told him I'd
ask for him when I arrived. I found him when I arrived and
he had totaled the sale so I paid him in cash. I asked if
he had time to collect the parts and he said he had a fellow
working on it. just as he said that a man walked up saying he
could not find any of that kind of fence anywhere in the fence
section. the man who I now will call doofus liar began the
back peddle of telling me how he could have the parts there
first thing next morning. I told him in no uncertain terms
of how he'd already lied to me once and why would he not be
lying to me now.. I got loud, loud like the country boy I
am while demanding a full refund of the cash I had just given
him as well as thanking him for wasting my time, which was the
only thing I thanked doofus liar for.

doofus liar never would admit how he'd not called in a crane to
lift his quadruple chin porker beast self out of the chair so he
could waddle over to the fence section to truly verify the parts
were in stock. he just kept mumbling, "the computer said".

not to be sent home in defeat, I drove another mile or two and
went into the Home Depot. located all the parts needed and after
the sales person totaled the sale it turned out to be 90 dollars
cheaper.

Went back and read the thread. Now, I understand where Eggs was coming
from.

The place the Lowes extended warranty people referred my problem to is:
http://www.hillcountryoutdoor.com/
I called them today. Guy answering said a woman at their location has to
filter the job first regarding warranty. She's out sick... He also said
they should have received a fax regarding the specifics of the job and my
information. Call back if nothing heard by Wednesday, he said.

If they do arrive, they will be P.O.ed as there is little wrong with it. No
chipped or faded paint as well. I washed it after the first and only mow.
They will make enough money to pay for transportation and labor/parts.
That's about all.
Dave
"Clark" wrote in message
...
Dave, I thought Sears and Lowes somehow have a connection, like they are
both part of the Kmart empire.
If they are the "same" company I'm not surprised, for me the Sears
extended warranty means they send out a guy to do little more than say
"well that's how they build them now.

If you want go back and look at my earlier post about my new mower, I'm
sure you can relate to them
and you'll understand Egg's joke's too

Clark


Dave wrote:
At a local Lowes, I purchased the Troy Bilt Pony model on Thursday,
August 2nd at 11:30 a.m. Also, on the same sales receipt, I
purchased the 4 year extended warranty coverage, and delivery. Delivery
was scheduled on Sunday morning between 10-12.

Sunday, August 5, a person identifying himself as the driver for
deliveries for Lowes said he could not find any such riding lawnmower
in the store. He said he would pick one up the following day at
another store with ample supply. No such delivery occurred on
Monday. Not even a phone call. Monday evening, I wrote a complaint
via Lowes feedback at their website.
Wednesday, I received the riding lawnmower I purchased on the previous
Thursday. Inspected the mower, all appeared okay. Put some gas in
it. Was off mowing already. After mowing about a 1/4 acre, noticed
the deck/blade shroud was dragging on the ground. Disengaged the
blade, parked near the detached garage.

Upon inspection, concluded a rod was supposed to be holding the RH
side of the deck up off the ground. The LH side was like that. The
rod on the RH side was observable hanging in the wind. The mounting
area on the deck appeared undamaged. The operator's manual shows a
pictorial of exactly that. The rod goes through a mounting area on
the deck, and is secured with a cotter pin. A nut, washer, and bolt
in the same pictorial was not there either in the same area. This
holds the swing arm for the blade adjustment height, which mounts to
the deck.
Thursday, August 9th, I called the number for the extended warranty
plan. Man said to check with Troy Bilt or the Local Lowes for the pin
first, then get back with him if no luck. Troy Bilt could not locate
the cotter pin. Lowes (one of many managers there) said I had to
deliver the riding mower for repairs, or, to get a replacement. (I
don't have a ramp to put the riding mower on my pickup).

Called the extended warranty number back. A woman answered, this
time, was completely different. She asked for my model and serial
number to record in their records along with data from my Lowes sales
receipt. She got a number and name of qualified repair outfit to
work on my mower. They will pick it up free. She arranged repairs.

In the meantime since, I went online and purchased the missing nut,
bolt, washer, and cotter pin. And, the deck wash nozzle, and hose
adapter for it from the mtdonline website.

Today's Sunday, August 12. Haven't heard from the repair outfit yet.
Not a happy camper.
Dave

Dave wrote:
Went back and read the thread. Now, I understand where Eggs was coming
from.

The place the Lowes extended warranty people referred my problem to is:
http://www.hillcountryoutdoor.com/
I called them today. Guy answering said a woman at their location has to
filter the job first regarding warranty. She's out sick... He also said
they should have received a fax regarding the specifics of the job and my
information. Call back if nothing heard by Wednesday, he said.

If they do arrive, they will be P.O.ed as there is little wrong with it. No
chipped or faded paint as well. I washed it after the first and only mow.
They will make enough money to pay for transportation and labor/parts.

Let me tell you what you should probably expect. Troy-bilt will not
cover it because it is not a defect in materials or workmanship. It is
actually Lowes fault for not putting it together right but they will not
be able to comprehend that and may even resort to "It was okay when we
delivered it."
Hopefully the "extended warranty" you mention is really a protection
plan. If that is the case then it should kick in and pay the Hill
Country people for their time and effort. Protection plans pay for
pretty much anything except obvious physical abuse. Warranties, on the
other hand, only pay for factory defects.
Don't be too hard on the Hill Country people. They did not sell the
machine and they are in business to make a living not clean up after
some dolt at Lowes that can't follow simple assembly instructions. They
need to be paid by someone for their work.

--
Art

"Art" wrote in message
...
Dave wrote:
Went back and read the thread. Now, I understand where Eggs was coming
from.

The place the Lowes extended warranty people referred my problem to is:
http://www.hillcountryoutdoor.com/
I called them today. Guy answering said a woman at their location has to
filter the job first regarding warranty. She's out sick... He also said
they should have received a fax regarding the specifics of the job and my
information. Call back if nothing heard by Wednesday, he said.

If they do arrive, they will be P.O.ed as there is little wrong with it.
No chipped or faded paint as well. I washed it after the first and only
mow. They will make enough money to pay for transportation and
labor/parts.

Let me tell you what you should probably expect. Troy-bilt will not cover
it because it is not a defect in materials or workmanship. It is actually
Lowes fault for not putting it together right but they will not be able to
comprehend that and may even resort to "It was okay when we delivered it."
Hopefully the "extended warranty" you mention is really a protection plan.
If that is the case then it should kick in and pay the Hill Country people
for their time and effort. Protection plans pay for pretty much anything
except obvious physical abuse. Warranties, on the other hand, only pay for
factory defects.
Don't be too hard on the Hill Country people. They did not sell the
machine and they are in business to make a living not clean up after some
dolt at Lowes that can't follow simple assembly instructions. They need to
be paid by someone for their work.

--
Art

Troy Bilt is not a problem, not part of the issue. Lowes, the retailer,
final assembly team, and, delivery, is the problem. Lowes WILL replace my
500 lb riding mower IF I deliver it to the original store, or, at their
option, repair it. I have no means of putting this mower on my pickup
truck. Nor am I going to wait in excess of a month for them to get around
to replacing a cotter pin, bolt, washer, and nut.

The designated repair facility, hillcountry outdoor power, is not being
ridiculed or am ***I*** shortchanging them. I have no participation in
their payment. Pay attention.

The Lowes extended warranty people designated the hillcountry outdoor power
facility to do the repair work. I have no say in it. The Lowes extended
warranty pays them, not me. The extended warranty allows for the repair
facility to pickup the riding mower at no cost to me.

Not my fault that the Lowes assembly people jilted the repair facility by
assembling the riding mower to some degree of accuracy, providing them will
little repair to do. Maybe you can complain at Lowes for the assembly
people to botch their work better? Lowes has a complaint line/webmail at
their website. After all, someone needs to fairly pay the repair folks.
Expletives deleted on further reply. Restraints on high.
Dave