I'm definitely dischuffed! I went to Tatton Park Flower Show in June, and
bought three nice big Colchicum 'Waterlily' bulbs at £3.00 each. Expensive,
yes, but they are so lovely when they flower, I didn't mind paying the
price. The trouble is, now that they've flowered - you've guessed it - they
are certainly NOT 'Waterlily'. Nice as they are, they are just the ordinary
single pink Colchicums which I could have bought locally for a fraction of
the price. Even if I had thought to make a note of the Nursery who sold
them to me (which I didn't), I think they felt safe in assuming that I would
probably not be able to travel all that way north again to complain and
demand my money back. I'm sick of being ripped-off at Shows by being sold
plants which are wrongly labelled. Has anyone else been had like this?

************************************************
Chrissie (feeling fed up and angry!)
http://www.thegardener.btinternet.co.uk

************************************************

"TheGardener" wrote:

I'm definitely dischuffed! I went to Tatton Park Flower Show in June, and
bought three nice big Colchicum 'Waterlily' bulbs at £3.00 each. Expensive,
yes, but they are so lovely when they flower, I didn't mind paying the
price. The trouble is, now that they've flowered - you've guessed it - they
are certainly NOT 'Waterlily'. Nice as they are, they are just the ordinary
single pink Colchicums which I could have bought locally for a fraction of
the price. Even if I had thought to make a note of the Nursery who sold
them to me (which I didn't), I think they felt safe in assuming that I would
probably not be able to travel all that way north again to complain and
demand my money back. I'm sick of being ripped-off at Shows by being sold
plants which are wrongly labelled. Has anyone else been had like this?


You'd have to 'prove' that they were intentianally mislabbelled to
uphold an accusation like that.. Could have just been a mistake, either
by the nursery or their supplier..


Did you get a showguide.. All nurseries are ususally listed therein..


I appreciate that you feel peeved tho!... Life is never perfect!
//
Jim

The message
from "TheGardener" contains these words:


I'm sick of being ripped-off at Shows by being sold
plants which are wrongly labelled.

It's a trading offence. Write a formal letter with details to Tatton's
local Trading Standards office and tell them it's an issue they need to
investigate and take up with the RHS. Open-copy the letter to the RHS
Shows Organiser and ask for redress. You could suggest that if word gets
out their very expensive show stands are being increasingly used for
ripping-off gardeners, reputable traders won't touch them with a barge
pole and the public reputation of the RHS will be ruined.

If it's happened to you often, I'm surprised you don't keep a note of
who you buy from.

Janet.

"Jim W" wrote in message
news:1g2kr74.1ha8xdy7phw14N%00senetnospamtodayta@m acunlimited.net...
"TheGardener" wrote:

I'm definitely dischuffed! I went to Tatton Park Flower Show in June,
and
bought three nice big Colchicum 'Waterlily' bulbs at £3.00 each.
Expensive,
yes, but they are so lovely when they flower, I didn't mind paying the
price. The trouble is, now that they've flowered - you've guessed it -
they
are certainly NOT 'Waterlily'. Nice as they are, they are just the
ordinary
single pink Colchicums which I could have bought locally for a fraction
of
the price. Even if I had thought to make a note of the Nursery who sold
them to me (which I didn't), I think they felt safe in assuming that I
would
probably not be able to travel all that way north again to complain and
demand my money back. I'm sick of being ripped-off at Shows by being
sold
plants which are wrongly labelled. Has anyone else been had like this?


You'd have to 'prove' that they were intentianally mislabbelled to
uphold an accusation like that.. Could have just been a mistake, either
by the nursery or their supplier..

I think that is irrelevant. He was mis-sold some goods, for whatever
reason.



Did you get a showguide.. All nurseries are ususally listed therein..


I appreciate that you feel peeved tho!... Life is never perfect!

Franz

"Jim W" wrote in message
news:1g2kr74.1ha8xdy7phw14N%00senetnospamtodayta@m acunlimited.net...
"TheGardener" wrote:

I'm definitely dischuffed! I went to Tatton Park Flower Show in June,
and
bought three nice big Colchicum 'Waterlily' bulbs at £3.00 each.
Expensive,
yes, but they are so lovely when they flower, I didn't mind paying the
price. The trouble is, now that they've flowered - you've guessed it -
they
are certainly NOT 'Waterlily'. Nice as they are, they are just the
ordinary
single pink Colchicums which I could have bought locally for a fraction
of
the price. Even if I had thought to make a note of the Nursery who sold
them to me (which I didn't), I think they felt safe in assuming that I
would
probably not be able to travel all that way north again to complain and
demand my money back. I'm sick of being ripped-off at Shows by being
sold
plants which are wrongly labelled. Has anyone else been had like this?


You'd have to 'prove' that they were intentianally mislabbelled to
uphold an accusation like that.. Could have just been a mistake, either
by the nursery or their supplier..


Did you get a showguide.. All nurseries are ususally listed therein..


I appreciate that you feel peeved tho!... Life is never perfect!
//
Jim

Well Jim, you're right, I would have to prove that the bulbs were
intentionally mislabelled. However, the bulbs were on sale in a nice
display unit, with a lovely picture of Colchicum 'Waterlily' on it. I can
understand maybe one of the bulbs having got into the wrong place, but not
all three. As for a show guide - they were a silly price. It's expensive
enough getting in to these shows, without having to pay more for a show
guide. They should be given away free in my opinion. (Call me stingy if you
like....)

************************************************
Chrissie
http://www.thegardener.btinternet.co.uk

************************************************

"TheGardener" wrote:

"Jim W" wrote in message
news:1g2kr74.1ha8xdy7phw14N%00senetnospamtodayta@m acunlimited.net...
"TheGardener" wrote:

I'm definitely dischuffed! I went to Tatton Park Flower Show in June,
and
bought three nice big Colchicum 'Waterlily' bulbs at £3.00 each.
Expensive,
yes, but they are so lovely when they flower, I didn't mind paying the
price. The trouble is, now that they've flowered - you've guessed it -
they
are certainly NOT 'Waterlily'. Nice as they are, they are just the
ordinary
single pink Colchicums which I could have bought locally for a fraction
of
the price. Even if I had thought to make a note of the Nursery who sold
them to me (which I didn't), I think they felt safe in assuming that I
would
probably not be able to travel all that way north again to complain and
demand my money back. I'm sick of being ripped-off at Shows by being
sold
plants which are wrongly labelled. Has anyone else been had like this?


You'd have to 'prove' that they were intentianally mislabbelled to
uphold an accusation like that.. Could have just been a mistake, either
by the nursery or their supplier..


Did you get a showguide.. All nurseries are ususally listed therein..


I appreciate that you feel peeved tho!... Life is never perfect!
//
Jim

Well Jim, you're right, I would have to prove that the bulbs were
intentionally mislabelled. However, the bulbs were on sale in a nice
display unit, with a lovely picture of Colchicum 'Waterlily' on it. I can
understand maybe one of the bulbs having got into the wrong place, but not
all three. As for a show guide - they were a silly price. It's expensive
enough getting in to these shows, without having to pay more for a show
guide. They should be given away free in my opinion. (Call me stingy if you
like....)

Nope just a thrifty gardener,.. like myself;-) I try to avoid paying to
go to shows myself LOL-)

//
Jim

The message
from "TheGardener" contains these words:


"Jim W" wrote in message
news:1g2kr74.1ha8xdy7phw14N%00senetnospamtodayta@m acunlimited.net...

You'd have to 'prove' that they were intentianally mislabbelled to
uphold an accusation like that.. Could have just been a mistake, either
by the nursery or their supplier..
Well Jim, you're right, I would have to prove that the bulbs were
intentionally mislabelled.

No, you don't!!!! Consumers are protected by law against wrongly
labelled goods or misleading descriptions. It doesn't matter if a
mislabelling or misdescription was intentional or mistaken on the part
of the vendor; or if his supplier was the party at fault. The vendor is
liable to compensate the customer.

Ring your local council's Trading Standards Office, and they will tell
you exactly the same and give you excellent free advice. I find them
very easy to deal with, friendly and efficient. When a customer has a
valid complaint against a trader, and can't get redress after following
the correct complaints procedure as advised by TSO, then the TSO will
take it up on their behalf, free of charge.

Btw you are entitled to claim from the vendor any legitimate expenses
incurred in recovering your loss ; such as phone calls, stamps for
letters, and travel costs to return goods.


Janet.

TheGardener wrote in message ...
I'm definitely dischuffed! I went to Tatton Park Flower Show in June,
and
bought three nice big Colchicum 'Waterlily' bulbs at £3.00 each.
Expensive,
yes, but they are so lovely when they flower, I didn't mind paying the
price. The trouble is, now that they've flowered - you've guessed it -
they
are certainly NOT 'Waterlily'. Nice as they are, they are just the
ordinary
single pink Colchicums which I could have bought locally for a fraction
of
the price. Even if I had thought to make a note of the Nursery who
sold
them to me (which I didn't), I think they felt safe in assuming that I
would
probably not be able to travel all that way north again to complain and
demand my money back. I'm sick of being ripped-off at Shows by being
sold
plants which are wrongly labelled. Has anyone else been had like this?


The only problem I see here is that your argument is with the retailer,
and not the organisers, same as in any dispute. Pity you don't know the
name of the nursery, but the organisers may be able to help you there,
then you can complain direct to the nursery. I would certainly advise
this way first, as going straight to a TSO seems like using a steam
hammer to crack a nut. I was sold a wrongly labelled plum tree, and when
I went back the the Garden Centre they couldn't have been more helpful.
The apologised, and even though they were not the growers or labellers,
gave me a new tree with no argument.

Mike
www.british-naturism.org.uk

"Janet Baraclough" wrote in message
...
The message
from "TheGardener" contains these
words:


"Jim W" wrote in message
news:1g2kr74.1ha8xdy7phw14N%00senetnospamtodayta@m acunlimited.net...

You'd have to 'prove' that they were intentianally mislabbelled to
uphold an accusation like that.. Could have just been a mistake,
either
by the nursery or their supplier..
Well Jim, you're right, I would have to prove that the bulbs were
intentionally mislabelled.

No, you don't!!!! Consumers are protected by law against wrongly
labelled goods or misleading descriptions. It doesn't matter if a
mislabelling or misdescription was intentional or mistaken on the part
of the vendor; or if his supplier was the party at fault. The vendor is
liable to compensate the customer.

Ring your local council's Trading Standards Office, and they will tell
you exactly the same and give you excellent free advice. I find them
very easy to deal with, friendly and efficient. When a customer has a
valid complaint against a trader, and can't get redress after following
the correct complaints procedure as advised by TSO, then the TSO will
take it up on their behalf, free of charge.

Btw you are entitled to claim from the vendor any legitimate expenses
incurred in recovering your loss ; such as phone calls, stamps for
letters, and travel costs to return goods.


Janet.

In my original post, I said that I had not taken a note of the Supplier.
Therefore, I can't chase them up in any way :~(( I just put it down to
experience, I'm afraid. The trouble with bulbs is that you can't see the
results until it's too late! Although, even with buying plants, you can be
sold a duff one. The leaves look the same as the plant you want when you
buy it, but when it flowers, the flowers are inferior. But by then, it's
too late.......
************************************************
Chrissie
http://www.thegardener.btinternet.co.uk

************************************************

"Michael Berridge" wrote in message
...

TheGardener wrote in message ...
I'm definitely dischuffed! I went to Tatton Park Flower Show in
June,
and
bought three nice big Colchicum 'Waterlily' bulbs at £3.00 each.
Expensive,
yes, but they are so lovely when they flower, I didn't mind paying
the
price. The trouble is, now that they've flowered - you've guessed
it -
they
are certainly NOT 'Waterlily'. Nice as they are, they are just the
ordinary
single pink Colchicums which I could have bought locally for a
fraction
of
the price. Even if I had thought to make a note of the Nursery who
sold
them to me (which I didn't), I think they felt safe in assuming
that I
would
probably not be able to travel all that way north again to complain
and
demand my money back. I'm sick of being ripped-off at Shows by
being
sold
plants which are wrongly labelled. Has anyone else been had like
this?


The only problem I see here is that your argument is with the
retailer,
and not the organisers, same as in any dispute. Pity you don't know
the
name of the nursery, but the organisers may be able to help you
there,
then you can complain direct to the nursery. I would certainly
advise
this way first, as going straight to a TSO seems like using a steam
hammer to crack a nut. I was sold a wrongly labelled plum tree, and
when
I went back the the Garden Centre they couldn't have been more
helpful.
The apologised, and even though they were not the growers or
labellers,
gave me a new tree with no argument.

Mike
www.british-naturism.org.uk


Here in France the after sales service for plants is excellent,
normally a year's guarantee at least. No need for proof either.
If a plant is wrongly labelled or dies it is replaced without
question. For example, the Iris specialists, Cayeux, are superb with
their customer service. I bought an expensive Iris sibirica last
September. It did not grow. I mailed them recently and received
two as a replacement plus two more Iris sibirica as a gift. That is
superb service. Our local nursery replaces anything that does not
survive - no proof needed no questions asked - just trust.

Iris McCanna

Remove the "NOT" to mail me
(all outgoing mail certified virus free)

The message
from "TheGardener" contains these words:

Well Jim, you're right, I would have to prove that the bulbs were
intentionally mislabelled.

No, you don't!!!! Consumers are protected by law against wrongly
labelled goods or misleading descriptions.(snip)

In my original post, I said that I had not taken a note of the Supplier.
Therefore, I can't chase them up in any way :~((

I know. Several people including me, suggested earlier how to get help
from the RHS. But when you and Jim both made a wrong statement about
consumers' rights I thought it worth correcting so that others could
benefit.

I just put it down to
experience, I'm afraid. The trouble with bulbs is that you can't see the
results until it's too late! Although, even with buying plants, you can be
sold a duff one. The leaves look the same as the plant you want when you
buy it, but when it flowers, the flowers are inferior. But by then, it's
too late.......

Not in law and not in my experience, but I'll save my breath.

Janet.

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Janet Baraclough wrote:

The message
from "TheGardener" contains these words:

Well Jim, you're right, I would have to prove that the bulbs were
intentionally mislabelled.

No, you don't!!!! Consumers are protected by law against wrongly
labelled goods or misleading descriptions.(snip)

In my original post, I said that I had not taken a note of the Supplier.
Therefore, I can't chase them up in any way :~((

I know. Several people including me, suggested earlier how to get help
from the RHS. But when you and Jim both made a wrong statement about
consumers' rights I thought it worth correcting so that others could
benefit.

Indeed Janet is right but to be honest you have to whiegh up whether its
worth the hassle (in my experience and opinion). I wasn't talking,
specifucally about consumer rights though, just musing on situation.. I
mean.. its a case of 'you said, he said' in this particular case...

I hadn't actually thought about the Trading Rights dept at the time I
wrote the previous post.

All that said, I do try and make a habit of noting down nurseries that I
buy from.. saves problems & time later when I have questions, queries
or complaints...

I just put it down to
experience, I'm afraid. The trouble with bulbs is that you can't see the
results until it's too late! Although, even with buying plants, you can be
sold a duff one. The leaves look the same as the plant you want when you
buy it, but when it flowers, the flowers are inferior. But by then, it's
too late.......

Not in law and not in my experience, but I'll save my breath.

Its OK, we can always read the archives

and if Chrissie is still reading the thread then

http://www.rhs.org.uk/tatton/2003/exhibitors/plants/

*might* just be useful to prompt a memory of who sold her the dud
bulbs..

//
Jim (GD&R!!)