On Tue, 05 May 2015 16:22:19 +0100, David Hill
wrote:

On 05/05/2015 15:06, philgurr wrote:
"Pam Moore" wrote in message
...
I commented recently on plants in the post from Parkers, some
acceptable some not, which were in the post over the long Easter
weekend, when it was comparatively HOT.
I complained to them about dephinium plugs in particular, which were
vritually dead on arrival.
They told me the plants are sent out "dormant". CAn you have a dormant
plug plant?
I demanded a refund or replacement, The latter I was promised. A box
arrived at the end of last week with plugs even worse than the first
lot, all shaken about, and only 2 of 6 showing any signs of growth.
I have now demanded a refund. It cannot be good for business to send
out such poor quality things!
I shall certainly never order plants from them again. Bulbs I have not
had a problem with.

Where do you live? I ask because most large organisations send out their
produce by carrier. They will chose the cheapest carrier (and ignore the
small print in their contract) because once in the carrier's hands they
consider that their responsibility ends. Here in the north of Scotland,
plants can often take THREE weeks to be delivered by carrier, so
we generally deal only with those firms that despatch plants by Royal
Mail - these are often smaller family businesses.

Phil
40 miles N. of Inverness


Pam,
I've found that if you can sent a picture or two of the plants as they
were after unpacking then it often works wonders.

good idea David! Next time, if there is a next time!