GardenBanter.co.uk - View Single Post

09-06-2003, 05:08 PM

wrote in message ...
On Sun, 8 Jun 2003 23:26:24,
) wrote:

If you have a problem, see what they will do for you about it.

Oh, I tried.

If you are still not satistfied with reasonable efforts, then don't
buy from them again.

I'm not about to do so.

There's hits for poor plants for about every vendor that's done
this for more than a few years.

This episode went beyond 'poor plants'. Also, I find it unlikely that what
happened to these plants happened in the few days they were in transit
during mild weather.

Trades also are good and buying from your local aquarium society is
perhaps the best.

I've purchased fine plants from local shops. I buy online when the locals
don't have what that I'm looking for at the moment.

Cindy

Then you are in the right. I'd feel the same way.
I've been burnt and will not order from some places either.
Service really is the main issue that can take care of the customer's
issues even if they get a bag full of mush. I'd just send them a bag
replacement for free. The customer would feel wanted/loved:-) and they
would know you'd take care of them in the future. Plants are cheap,
paying customers are very important.
I'm not this person but that's what I'd do.

Regards,
Tom Barr