"Guy" wrote in
I've ordered from pet solutions & Dr. Fosters & Smith b4 as well, but
their cs. reps on the phone - they weren't bad but they sometimes don't know
much more than the chain LFS folks - we all know how frustrating that can
be.


I work in customer service at a fish place that you may have mentioned. We
in cs are not specialists and don't need to know the answers to all of your
questions, we just take your order. If you have a more in depth question,
ask for a fish tech to help you.

We in cs get frustrated because most customers do not know what the heck
they are doing, and many should not be in the aquarium hobby. We do ask
many customers to do some research on your own instead of always coming to
us to set up your tanks or what you should have in them.

We simply sell you the fish, plants or supplies, and you should know what
you are doing with them, if not like I said there are people there not just
in cs that can help you.