I suspect they are busy, I have always had an acknowledgement within 24
hours, and a result within about 4 weeks.
They are always busier after major shows, Chelsea, Hampton Court(which is on
now) Tatton Park, Etc

Think these three sites will lighten your day.
http://www.ukstudentlife.com/Ideas/A...FlowerShow.htm

http://www.ukstudentlife.com/Ideas/A...mptonCourt.htm
http://www.bbc.co.uk/gardening/events/hampton_court/

Enjoy
--
David Hill
Abacus nurseries
www.abacus-nurseries.co.uk