Forget my previous posting. I was assuming certain things that may not be
true.

When something like that happens, always give the supplier the benefit of
the doubt. Assume that he is just an overworked guy who is trying his best
but just can't cope.

Write him a nice letter or email and explain nicely what happenned. You may
be very pleasantly surprised by the response - particularly if others are
giving him hell when he is just trying to do his best.

If he doesn't give you satisfaction, then you can begin telling others on
the net about your bad experiences.

If you just attack him and he believes he is in the right, that is the time
you could find yourself in the middle of a serious lawsuit.

Put yourself in his shoes first.

Jim


Eric Schreiber wrote in message
...
(Nsty N8) wrote:

I received BAD service from an online plant dealer. The site was
incorrect
about what they had in stock, the plants were shipped 2 weeks late and
they
won't respond to my emails or phone calls. I also received melted plants.
What can I say or write without getting myself sued.

Unfortunately, there is very little correlation between what you can
legally say and what you can be sued for saying. Anyone with the
inclination can bring a lawsuit for just about any absurd crap. They
may not win it, but that's often not the point - their intent is more
to hassle, harass, and stifle other complaints.

My personal opinion, and I'm a hotheaded computer geek, not a lawyer,
is to say what you want, but stick very clearly to the indisputable
facts ('site said item x was in stock', 'promised shipping date was',
'actual shipping date was', 'sent email on Monday', etc). Back
everything up with documentation if you can. When you state an
opinion, be clear that it is only your opinion.

This won't protect you from some disreputable, unscrupulous person or
company suing you - nothing will if you choose to speak - but it will
make the potential cost for them higher. Their own reputation is going
to be far more damaged by bringing a lawsuit over factual comments
(see PetsWarehouse fiasco) than the comments themselves ever were, and
their chances of losing or being tossed out of court by an even
moderately intelligent judge will be higher.


--
www.ericschreiber.com