On Thu, 29 Jul 2004 18:40:29 -0400, "Joe Sandlin"
wrote:

Warren wrote:

Sometimes the bottom line is served best by having an outrageously
liberal return policy that is obviously abusable. Sometimes the bottom
line is served best with a "no returns" policy. The bigger the company,
the more they've likely pondered the return policy, and it's big-picture
effects.

Good point. I'd love to chat, but I need to run to HD and buy a conduit
bending tool for a once in a lifetime outdoor electrical wiring project.
Sure hope it's not the wrong color or I'll have to return it.

Seriously, I understand your point. I guess that HD and others have
evaluated their policy and decided its just too darned liberal.

The blame is squarely on the shoulders of those who abuse the liberal
policy, not those who are forced to rescind it because of jerks.

There is another consideration. All product in HD is placed there on
consignment by the manufacturers. Returns do not hurt HD's bottom
line, they affect the manufacturers who supplied and bankrolled the
product. I suspect that quite a few are bitching. Worked for one who
was placing product from Canada, heard all about, had to design
packaging for a situation where people need to touch the stuff, but we
don't want too many opened.

Costco indulges in similar practices.

Shirley Hicks
Toronto, Ontaro
"A liberal is a conservative who's been through treatment."
- Garrison Keillor