"Phil L" wrote in message
news
I see, so you were told to contact Royal Mail whose fault it was, refused
to
do so and now want to moan about it....I'm not surprised your local
nursery
were badmouthing Rare Plants, they obviously don't want you to shop there,
it's called customer poaching.

Rare Plants must send out thousands of plants per month via RM, do you
think
you are the first person not to recieve something? - get in touch with RM,
they can reimburse you, RP can not, and should not.

actually you are wrong. Do a google for 'distance selling regulation'.