On Fri, 13 May 2005 17:04:19 -0400, "Kenni Judd"
wrote:

I would like to hear the concensus of those who post here concerning this
topic. I'm not asking anyone to "name names" but I would like to know:

If you place an order, receive it, and are not happy with it, for whatever
reason, what do you want the grower to do?

Our own policy is to apologize [whether or not we think we did anything
wrong G], and ask that the unsatisfactory plants be returned, whereupon we
will issue a full refund including the return postage. Fortunately for us,
it's a rare occurence, but I'm still curious.

What say all of you? What more would you expect, if anything?
Well so far it has not happened to me with Orchids. (Thanks to you who
know who you are!)

I would like the chance to have the vendor make the order good first
before going for a refund. Just my Humble Opinion. Everyone has a bad
day or has an unforeseen accident happen to their shipment, and it
seems to me that letting the Vendor have the option of making the
order good or refunding the order would be a reasonable attitude and
policy to have.

But then I do own rose colored glasses..
Dave