In article , hugh
] writes

I agree. Having a word with your local councillor also might be useful.
You can always fall back on the legal letters if you get nowhere.

"MIGHT" !! If you are going down that line you are wasting a couple of
weeks and might just as well do as I say. Or go on a cruise after you
have written to him/her :-(((((

Audit Department kicks in a whole lot sooner :-))
The secret is "WRITE".

No telephone calls.
No visits.

"WRITE"

:-))