"Dennis Edward" wrote in message
news:g9sue.74848$El.34797@pd7tw1no...
"Vox Humana" wrote in message
...

Sometimes you luck-out and find someone who really knows about hardware,
but
usually you get someone who really doesn't know much and who spends all
their time on the cell phone talking to management or customers who call
in.
Now THAT really ****es me off. I don't think there is anything more
rude
than to answer the phone when you are in the middle of helping a
customer.


I've got the phone number for my local HD on my cel phone quick-dial. When
I
can't find someone to help me with something (and I don't necessarily mean
a
question -- often it's "I need one of *those* brought down"), I'll phone
the
number and say "Hi, I'm in the flooring section, I've been here way too
long. Please send someone.". Needless to say, to make me take the time to
look up the number and program it in, it had to be a real ongoing problem.

I've identified certain people in certain departments who I absolutely
will
not deal with. If they're the only one available, I walk away.

Now mind you, to put this in perspective, I've been doing reno's on my
house
for 3 years now, so I'm *very* familiar with HD. As is my truck. I just
turn
it on, say "mush", and it takes me there.

That is pure genius!