"DigitalVinyl" wrote in message
...
"Doug Kanter" wrote:

You can't compare this to supermarkets, where people are NOT walking
around
posing as experts. Yeah...you may find a person stocking the shelves, who
knows where to find everything in the store, but that's not product
knowledge.

So in supermarkets there is no customer service? WHy aren't we
offended by that? A family of four spends $500 easily a month at a
store you'd think with that kind of repeat business c.s. and floor
presence would be greater. BTW Mine has a help desk on the floor with
1-2 people at all hours. That's in addition to the customer service
desk.

In supermarkets, I guess it depends on how you define "customer service". If
the person stocking shelves tells you where to find something, is that
customer service? Or, do you define it as a cut above: If you go to the
cheese department (which may or may not exist in your store), and tell the
person that in your mind, you have a recipe halfway dreamt up, can they give
you some cheese flavor advice to help you complete the recipe?