Ah, so you are reading this thread. :-)

Reka is a woman. or so she says... No wait, I have met her.... I am pretty
sure she is a woman.

More power to you. I think you are correct in letting your conscience guide
you.

"Alex Maximiano" wrote in message
news
Al,

Perhaps I can explain this. We made a mistake in the OrchidWiz software
in that the program accessed files by a "physical address" rather than a
"logical address." In other words, it assumed the program was always
installed in a directory called "Program Files." This error did not
affect anyone else but Reka Hukari. It affected him because of the German
setup on his machine. This was entirely the fault of OrchidWiz. Since
then we have fixed the program so it will not happen again. This was a
small fix, involving two lines of code

Because of our error, Reka endured much frustration over a period of
almost two weeks while he tried to get the program to work. Reka finally
fixed the problem himself, by moving files around his machine.

Even though Reka finally got the program to work, to us it seemed the only
fair thing to do was to refund his money. After all, his time is worth
money too. And by helping us discover the problem, he made it so that
others will not be having that same problem in the future.

This has nothing to do with marketing policy, business model or profits.
Sometimes you just do what your conscience tells you. If we treat other
with fairness, they will retribute in kind. I give you my word that
nobody else will pay for this expense.

Sincerely,

Alex
OrchidWiz