Just a bit of mild curiosity and a small personal survey. ;-) What does
the panel think is a reasonable time in which to take back a dead plant and
expect a replacement? Some nurseries have definite policies on this, I know
but I'd like to have an idea of customers' reactions for my own curiosity's
sake. We had someone bring back a Weigela today which she'd had for a year
and had taken to Berkshire where it has died. We did replace it and on the
whole, I'd say we tend to do that sort of thing but it would never have
occurred to me to bring back a year old plant for replacement!
The only time we've refused to do so is when someone brought back a Meyer's
lemon tree and swore up, down and sideways that he hadn't a) over-watered it
and b) hadn't let it get frosted. As it showed unmistakable signs of both,
he was refused another one when he requested it on the grounds that he'd only
kill that one, too. But he did get his money back.
--
Sacha
www.hillhousenursery.co.uk
South Devon
email address on web site