Rupert (W.Yorkshire) wrote:
"Sacha Hubbard" wrote in message
al.net...
Just a bit of mild curiosity and a small personal survey. ;-) What does
the panel think is a reasonable time in which to take back a dead plant
and
expect a replacement? Some nurseries have definite policies on this, I
know
but I'd like to have an idea of customers' reactions for my own
curiosity's
sake. We had someone bring back a Weigela today which she'd had for a
year
and had taken to Berkshire where it has died. We did replace it and on
the
whole, I'd say we tend to do that sort of thing but it would never have
occurred to me to bring back a year old plant for replacement!
The only time we've refused to do so is when someone brought back a
Meyer's
lemon tree and swore up, down and sideways that he hadn't a) over-watered
it
and b) hadn't let it get frosted. As it showed unmistakable signs of
both,
he was refused another one when he requested it on the grounds that he'd
only
kill that one, too. But he did get his money back.
--
Sacha
www.hillhousenursery.co.uk
South Devon
email address on web site

I guess that if I was in your business I would be inclined to replace
anything at anytime with no questions asked. I also guess that the number
of returns would be minute compared to the total volume of sales.
Some customers (those folk who cause all your problems) are compete idiots
and you are able to deal with them-I am not.
I have never ever returned any plant to any supplier even when it has died
shortly after delivery. I would never ever admit to killing a plant.
At future visits to a Nursery I will make sarcastic comments such as "How
much are you charging this week for pot plants infested with Vine weevil"
and expect some sort of concern from the staff.
Customer complaints are to be welcomed on the basis that they allow you to
improve your business (that's what the Management Gurus say).





I purchased 2 water lilies, treated both the same, one died one thrived.
Explained this to the seller, would not accept it, said that I must
have killed it by neglect. How do you neglect a plant under water?