On Mon, 29 May 2006 18:03:57 +0100, Sacha Hubbard
wrote:


Just a bit of mild curiosity and a small personal survey. ;-) What does
the panel think is a reasonable time in which to take back a dead plant and
expect a replacement? Some nurseries have definite policies on this, I know
but I'd like to have an idea of customers' reactions for my own curiosity's
sake. We had someone bring back a Weigela today which she'd had for a year
and had taken to Berkshire where it has died. We did replace it and on the
whole, I'd say we tend to do that sort of thing but it would never have
occurred to me to bring back a year old plant for replacement!
The only time we've refused to do so is when someone brought back a Meyer's
lemon tree and swore up, down and sideways that he hadn't a) over-watered it
and b) hadn't let it get frosted. As it showed unmistakable signs of both,
he was refused another one when he requested it on the grounds that he'd only
kill that one, too. But he did get his money back.

If a plant dies on me, I just blame the gardener and put it down to
experience. The only plant I've ever taken back was a Cotinus 'Royal
Purple', which when it came into leaf, wasn't. The nurseryman's
comment was "Oh, not another one!" OWTTE.

As for mail order, I did have a passion flower arrive via a non-GPO
carrier, the day after a particularly hot Bank Holiday, having been
dispatched late in the previous week. It looked like a piece of
well-boiled lettuce, presumably having cooked in a hot van for three
days. Not very clever on the part of either the nursery or the
carrier. They did send a replacement.


--
Chris

E-mail: christopher[dot]hogg[at]virgin[dot]net