"Sacha Hubbard" wrote in message
al.net...
On Tue, 30 May 2006 13:38:02 +0100, Andy wrote
(in article ):


"Sacha Hubbard" wrote in message
al.net...

Just a bit of mild curiosity and a small personal survey. ;-) What
does
the panel think is a reasonable time in which to take back a dead plant
and
expect a replacement? Some nurseries have definite policies on this, I
know
but I'd like to have an idea of customers' reactions for my own
curiosity's
sake. We had someone bring back a Weigela today which she'd had for a
year
and had taken to Berkshire where it has died. We did replace it and on
the
whole, I'd say we tend to do that sort of thing but it would never have
occurred to me to bring back a year old plant for replacement!
The only time we've refused to do so is when someone brought back a
Meyer's
lemon tree and swore up, down and sideways that he hadn't a)
over-watered
it
and b) hadn't let it get frosted. As it showed unmistakable signs of
both,
he was refused another one when he requested it on the grounds that he'd
only
kill that one, too. But he did get his money back.
--
Sacha

Well I bought a Scabious from Hillhouse in March, and planted it out in
my
garden after about a week lolling around in the greenhouse. Within a
month
it was obviously dead, and I had even watered it in, not that it needed
it
really, but I took the view it was just a bad 'un anyway, no one to
blame.

Our Scabious were outside all winter so I don't know why you put it in
your
greenhouse because that won't have helped it, I'm afraid. That just
softened
it up before it was exposed to the elements, whereas before that, it was a
toughie! I think the poor thing was probably shellshocked and given the
extremely cold nights we had, watering it would have hastened its demise
because it would have been standing around in bitterly cold, wet soil.

It'd cost me a similar amount in petrol to bring it back for a refund as
it'd cost to buy a new one, so you're one up on that one!

How? We still reared the plant, paid for the pot it was in, paid for the
compost, paid for the labour that potted it on and the labour that sold it
to
you etc. We don't make money out of plants because they die - we'd
rather
that they live! BTW, if you've been here, you surely noticed that it's
Hill
House Nursery, not Hillhouse?
Next time you're down this way, come in and get something else. Do you
recall what you paid for it?

I'm being light-hearted Sacha: you're 'one-up' because I could have shown
you
the rotted remains and asked for another, but I choose not to do so. I've
chalked
it up to fate. It was alive when I bought it from you, so I attach no blame!

I had not studied the Hill House name before, so it wasn't clear in my mind
when I wrote
it whether there was a space or not, as for leaving ''Nursery' off the end,
I was just being
lazy.

My only other complaint was the scones in the tea shop - I bit into a large
lump
of bicarb in one of 'em last year - make sure they stir the mix a bit
better!

By the way, just out of curiousity, is the Riverford Farm canteen any good?
I saw a picture showing long tables with benches either side, and I believe
it is
necessary to book ahead? Not very convenient for the impulse eater at
lunchtime, what's
the philosophy behind Riverford Farm? I thought you might know since you're
not far away.
They have a shop not far from me, but I've never been to their main farm.

They do some very nice sausages and Beef & Stilton pasties.

:-)

Andy.