On 19/6/06 08:06, in article ,
"Charlie Pridham" wrote:the last letter

snip
indicated we should at our expense remove the "yellow rose" (which is now
20' plus) and replace same with a "white rose" i.e. physically go 150 miles
and do the planting! Still as you say such people are a tiny minority,
indeed this is the only customer we have had like it and since La Perle is
about the whitest rose I do there is little I can do to placate them.

I'd send them my post here and the David Austin description, too and put an
end to it. There's no arguing with the RHS charts because that's what they
exist for. As far as I can see, this sounds like a wind up and is utterly
ridiculous! Perhaps they've seen Climbing Iceberg and decided they like it
better! We had someone come in the other day complaining their Helenium had
died over the winter! Ray asked if it was alright last year and they said
that it had indeed, flowered its socks off but now it was dead and they
wanted another one. IOW, the wet and cold of this winter had killed what
was a perfectly healthy plant when they bought and planted it. For the sake
of good customer relations, we gave them another one but really..........!
It must have cost them all of £3.50 last year, if that and they probably
spent more on petrol coming here to moan about the forces of nature which
somehow, were our fault!
Send them the cost of the rose and tell them to use the money to get someone
to dig it out and replace it - if they can find anyone to do it!! ;-)

--
Sacha
www.hillhousenursery.co.uk
South Devon
(email address on website)