I see
you're using turnpike


All you do in Turnpike is hit the "follow up" button, a separate window
will ask whether you are sure want to follow-up or reply personally and
you just choose.

It then shows at the top of the page who the reply is going to and
whether it is cc'ed etc.
--
Janet Tweedy
Dalmatian Telegraph
http://www.lancedal.demon.co.uk