JoeSpareBedroom wrote:


Starting with the first phone call, get the first and last names of everyone
you speak with, BEFORE you start the discussion. If you can't spell their
name, ask them for the spelling. Again, do this BEFORE the discussion. If
the discussion becomes contentious, many people will not want to disclose
their names.

thanks for reminding me....used to do that for the doctors i worked for
when talking to insurance companies regarding procedures and billing.