Has anyone else had a negative experience with Doyoubamboo?

I ordered 3 offers of 2 plants/offer at $50/offer.

What I got was 3 plants, not the six promised, which were very dehydrated
(one died), not in pots, not wrapped in anything moist, and with all the
dirt fallen off.

I called and asked where my other three plants were, and they said they sent
the wrong size, and I should just divide the root clumps of the plants that
I did receive. The plants weren't big enought to do this..and they promised
to send a couple of free plants to replace the ones I didn't get or died.
These never arrived. So I ended up paying $150 for 2 plants, probably
gallon sized if the dirt hadn't fallen off. Remember, one of the original 3
has died.

Talk about mad!!. I just thought I'd warn anyone else about this seller.
They have a website, as well as selling on Ebay.

Buyer Beware!!!

just my 2 cents worth. These very expensive stressed plants had better
recover enough to live through the zone 6 winter here!