"Clark" wrote in message
...
snip
I thought for sure they were going send me a floor model and say it was
new, but they did not.

The Dept. manager and the staff all treated me very well (before and
especially after the verification of the defect)
Kathy is happy with the mower, I'm happy with the final outcome, (new
mower deck AND mower)
With my luck someone will steal it tonight.........

Clark

Excellent. A tribute to your ability to deal with the problem. I am
sincerely impressed.