Srgnt Billko wrote:

Jim wrote:
Timothy wrote:
Art wrote:
Srgnt Billko wrote:
we can help. Nothing ****es me off more than to ask for help and
have
somebody come and read the brochure (that I have already read) to me.
I take
that as they think I can't read - and that's a bit of an insult. Why
can't
they just say "I don't know - but I will get someone who does" - or
"Sorry
there is no one knowledgeable on that item available right now. But he
or
she will be here after two. Can you come back then ?"



How about when - they come and look on the exact same shelves you just
searched and then declare "we must be out of them." Yet you're not
convinced because you never found an empty spot on the shelf where they
would be which is why you spent 20 ****ing minutes trying to find
someone ask where they are to begin with.


The customer service and abilities of the floor workers being as poor as
it
is, don't even compare to the "self check out" stands that Home Depo and
Lowes are starting to use. I was in HD on Monday and all but one of the
check outs were closed at 4:30 in the afternoon!!! There were at least 10
people in the line with me waiting for the "real" person to check us out.
A manager type walked by and suggested that I use the self check out. I
very loudly stated no and went on to complain to him that the self check
outs were there to kill off good paying jobs for HD's profits. He replied
that wasn't true, so I asked him if I was going to get a discount for
checking myself out and bagging my own stuff.

At this point, others in the line start to question him as to why so many
employees were on site but no check outs were open. Another manager type
over hears all this and has 2 employees open check outs for us. These big
box stores are slowly, but surely killing off the labor jobs in their
companies for bigger profits.

that's pretty damn funny.


try to picture this. small town anywhere usa. 3 hardware stores
each doing a fair business. then big box stores such as home depot,
lowes or walmart show up. then the little people find out they can
save a whole dollar on the very same item when purchased at a big
box store rather than making that same purchase at one of the 3
small family run hardware stores. word gets out and all the little
people run and flock to the big box stores. the small family operated
hardware stores not having the volume purchasing power are unable
to compete and therefore forced to go out of business.

americans aren't really willing to patronize anything that's going
to provide a living wage to the real workers actually doing the real
work. americans will feed the owners and stockholders of those big
box stores. americans will provide support for some poor asian doing
manufacturing at about 1/10th of what that same job paid while that
same job was located somewhere here in america. americans, they with
their lack of understanding for the big picture of the globeable
economy and how NAFT and other trade agreements have reduced the
standard of living for the real working person are simply clueless
to what they've allowed to be done to them.

those untrained and unknowing PART TIME employees who respond by
reading the brochure to you are for the most part doing the best
they can with the level of product knowledge they are in possession
of. how much of the corporate profits do you suppose the owners
and stockholders are willing to expend so as to train and create
product specialist in the areas of the many different products being
sold in their big box store?

I don't know. How many small privately owned shops can afford experts in the
various areas ?

the several we used to have were family operated and owned
some in their third generation by people with real pride in
their family business. their full time involvement with
their business lead them to take the time to gain an in-depth
knowledge of the different products sold in their store.
some even tested the products to determine if they were up to
the family name and therefore worth stocking on their shelves.

no one person can know all things about all things however I
will say I never had a sales person at a small family run
business read me the product label.