In article ,
(paghat) wrote:

In article , "OhioGuy" wrote:

Yesterday I spent a couple of hours trying to find a place selling a
specific variety of sweet pepper for our garden this year. (Gypsy, an AAS
winner, for those who care) I called around to a number of the stores in
town that carry seeds, and none had this very sweet, prolific variety.

Afterwards, I did a search, and I finally went with Seedmart, an Ebay
store that is also known as Hirt's Gardens. They had quite reasonable
shipping and cost for a single pack. Although I didn't find anything in
our
city, at least it was in Ohio, and I figured that way I wouldn't have to
wait long for the seeds to arrive. (which made it worth paying the sales
tax)

Anyway, the Ebay store checkout showed I was getting 30 seeds - a bit
more
than the industry standard 25. AFTER I had agreed to buy, it then showed
that I was only getting 15 seeds - half what I had ordered.

When I made my payment, in the text box I made sure they understood that
I
had ordered 30 seeds, not 15. I also stated that I would leave negative
feedback on Dave'sgarden website IF I was shorted.

Later yesterday, I got a message saying that my order had been shipped,
so
now I was in waiting mode - I had mentally taken ownership of the
merchandise, and was just waiting for the seeds to show up in my mailbox.

This morning, I checked my email and found a message from another email
address (but still from this company) saying that perhaps I would be
happier
taking my business elsewhere, and that they had refunded my money. That
was
all that was said - nothing about the discrepancy I had pointed out, and
nothing to address the fact that I'd already been told my order had
shipped.
I checked out the Ebay store, and noted that the number of seeds now says
15, not 30.

Evidently what I'm gathering is that either:

A) they were involved in a bait and switch tactic, giving people half the
seed they ordered

or (and I find this one more likely)

B) They didn't realize that the system was halving the orders people
placed,
and
corrected it when I notified them.

Even if it is the latter, I'm rather disgusted that they didn't even
acknowledge this or thank me for telling them about an issue that would
have
caused them to have a lot of upset customers. Imagine buying a gallon of
gas and only getting two quarts instead. If a person had a certain size
area to plant with peppers, and only got half enough, this would be
upsetting.

I'm on dialup Internet. It took me a good couple of hours to shop around
and finally pick this company, then another half hour to get through the
Ebay and Paypal checkout screens. After going through all of this, and
being told that my order had shipped, of COURSE I'm rather miffed that
someone would write to say "perhaps you would feel more comfortable doing
your business elsewhere".

I mean, it's ok for a company to tell you something like this BEFORE you
pay, or even BEFORE you are told that something has shipped. (as long as
they're not being racist, etc.) However, they told me this after the fact
-
even after they told me they had shipped my seeds. What's up with that?

I went ahead and resent my payment, and informed them that they were
mistaken if they thought I somehow enjoyed wasting my time going shopping
for the same item twice. I also explained that since they told me the item
had shipped already, they were obligated to follow through and fulfill the
order. I further explained that if customer service and satisfaction had
no
importance to them, I would then leave negative feedback on the Davesgarden
website, the Ebay website, and file a complaint with the Better Business
Bureau. I prefer not to do these things, but when a company treats people
without consideration and jerks you around, then I feel it is important to
share my experiences with others.

Here is how they responded:

Add Mobile Alert
Date: Wed, 2 Apr 2008 09:17:20 EDT
Subject: Item Shipped -- eBay Stores #36763957024 -- Sweet Gypsy Hybrid
Pepper 30 ...
To:
The purchase was refunded and it has not shipped. Since you threatened us
with the anti-semetic Dave's Garden we feel you would be happier purchasing
your Gypsy Peppers elsewhere.


What the heck? Anti-semitic? Threatened? I don't know where they are
coming from with that anti semitic thing - the davesgardens website is just
a place where people rate garden websites. And as for threatened, I just
told them that the system was only giving me half of what I ordered, and
that I expected the full amount. I did say that I left feedback online
whenever I felt that I was shorted by a company. I feel that it's
important
for other folks to know how companies treat their customers.

So I guess this is what has happened to customer service in this day and
age - it's dead. The customer is always wrong, I guess. In this case, by
refusing to do business with me after the fact, I guess they want to claim
I
was never a customer in the first place, and for this issue to go away. In
fact, what they did was give me the poorest customer service I've ever
received, and ensured that I will be posting negative reviews of their
business. How in the world is bad word of mouth advertising good for any
company?

It sounds like Bonehead vs Bonehead to me. Your first contact with a
company is to threaten to leave bad comments about them if you're
displeased in any way. I would NOT deal with such a person if I could
escape it, it ain't worth the tiny profit to dick around with someone who
pretty much states upfront he's a troublemaker waiting to pounce on any
error real or perceived.

But as the guy charges you with being antisemitic rather than just a
bonehead, seems he's a bonehead too. Of course if you DID note "in the
text box" that they'd better not be trying to jew you down, then there was
only one bonehead after all.

I certainly wouldn't be warned off the company by your testimony. The fact
that you're here with a public campaign just because you were spurned
shows they were right to be leery of dealing with someone who opens his
first transaction with threats. But they were wrong to up the ante of
hate-fueled messaging, as it was predictable someone who starts an
exchange with a threat will follow through with his bad behavior if spat
on. When someone pretty much reveals he's a coiled adder waiting to erupt,
I'll grant you that the professional response would not have been to poke
him with a stick, but rather to slip away quietly.

Everyone tends to clean up their side of the story to favor themselves,
which does mean you were probably an even bigger bonehead than the big
bonehead you portray yourself as having been. In the future don't be so
hasty to condemn & you may get adequate to good service instead of a
richly deserved boot out the door. I hate to think how many meals you've
gotten back with big gobs of phlegm added after you sent something back to
the kitchen telling a waitress or cook how much you disliked the swill and
the service & they better stand to attention quick if they expected ever
to see that ten percent tip.

-paghat the ratgirl

Boy, pag-girl, you sure got your ol' BP goin' ballistic this mornin'.
Glad I'm not in arm's reach;-)

We all get chances to be diplomatic and inevitably, 30 min. later we
think of the perfect thing that we should have said. Poor service, bait
and switch, blatant deception all seem to be part of modern
commercialism. Which incident is it, that's goin' to break the camel's
back? We don't have to take OhioGuy's Rashôman moment as verité, but he
is a regular poster here and I can't remember him saying anything
flagrant in the past. So I think it is worth noting his caution for
future reference.

Well the future is here.
http://davesgarden.com/products/gwd/...d=554&offset=0

Feedback History and Summary for Seedmart, an Ebay
store a.k.a. Hirt's Gardens
62 positives
15 neutrals
44 negatives

Many of the negatives (36%) are enraged and incensed. I've been
purchasing on line for two years and had any problems, except for self
inflicted wounds or wasting time with paypal. So, that 36% looms out at
me and I would look elsewhere for a purchase.

You go OhioGuy. Kick 'em in the . . . uh . . place where the sun don't
shine. We've take it long enough, if they can't deal with an irate
customer (which one can become, when one feels poorly treated), they
deserve to go under. Check out the PepperMan, page 3, second rating.

Was your inference about anti-semitism conjecture, or do you know
something that I don't about OhioGuy? That's a lot of manure to dump on
a guy's doorstep. We call it defecation of character;-)

Anyway, I hope your morning settles down and you have a good day:-)
--

Billy

Impeach Pelosi, Bush & Cheney to the Hague
http://angryarab.blogspot.com/
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