On 10 Nov, 11:03, Judith in France
wrote:
I'm not much help here as I don't know the Latin name but I would call
this a fan palm?? *Maybe David Poole might be able to identify it.

Thanks. A fan palm has radiate leaves like the Chamaerops humilis.
This one hasn't. We've been trying to identify this for 2 months now.
Surely somebody knows!