On 2009-05-16 15:19:49 +0100, Judith in France
said:

On May 16, 2:58*pm, Sacha wrote:
On 2009-05-16 14:43:44 +0100, K said:

David Rance writes
But maybe people would like to renew some of the FAQs completely. Afte
r
all, it was always something which the membership of this group
contributed to and was a way of making their experience more permanent
while avoiding unnecessary repetition of the same questions time after
time.

It never worked, though ;-) We were still besieged by people wanting us
to sit down and pen instant answers because they were unwilling to do
an elementary search.

I think it's fair then to point them at the FAQs and suggest they come
back if they don't find an answer there. *Quite apart from anything
else, looking at the FAQs, they may well find info on other things they
want to know about!
--


That's fair but you do get some posters, (remember whom???) who very
rudely and abruptly would answer and tell them to go there, it put a
lot of new posters off from posting as we know. Since certain people
left who did this, some of these old/new posters have returned. So I
would say to refer them to the FAQs but not in a nasty way as we have
seen here some time ago, thankfully it was some time ago.

Judith

Oh, most definitely it has to be done pleasantly. That's what I was
thinking of when I suggested they could be asked to come back if the
FAQs didn't help them.

--
--
Sacha
www.hillhousenursery.com
Exotic plants, shrubs & perennials
South Devon