Hi Amanda,

I work in the marketing department at Hozelock and am sorry that you
have had so many problems with the Ultra 12 gun. We have not been
informed of this problem so would like to arrange for these products
to be collected and replaced free of charge.

I'll drop an email to your official Hozelock email address.

[Unlike some folk here, I did check that you might actually work for
Hozelock before posting!].

Al.