Has anyone had any problems with these people?

I ordered a small plum tree at Easter, but have heard nothing since. I
left it late just in case there were signs of life in my existing
tree, but I declared it dead at the end of March.

I have emailed customer support, but all I had back was an automatic
reply saying their dispatch system was on time, which I took to mean
it was not and they were flooded with complaints.

I have phoned customer support, but all I get is endless music.

What really annoys me is that my credit card was debited within
minutes of me placing my order. I consider that legitimate companies
these days will only debit cards on the actual dispatch date.

This company has gone severely downhill, IMHO.