"Martin" wrote in message
...
On Tue, 20 Apr 2010 15:46:12 +0100, "wafflycat"
wrote:


"sutartsorric" wrote in message
...
Has anyone had any problems with these people?

I ordered a small plum tree at Easter, but have heard nothing since. I
left it late just in case there were signs of life in my existing
tree, but I declared it dead at the end of March.

I have emailed customer support, but all I had back was an automatic
reply saying their dispatch system was on time, which I took to mean
it was not and they were flooded with complaints.

I have phoned customer support, but all I get is endless music.

What really annoys me is that my credit card was debited within
minutes of me placing my order. I consider that legitimate companies
these days will only debit cards on the actual dispatch date.

This company has gone severely downhill, IMHO.

I recently ordered some seeds from 'Plants of Distinction' which is not a
million miles from me, and of veg I wouldn't have thought to be too
difficult to get organised, and apart from the acknowledgement of order,
that's it: nada. I'm not impressed. I'm used to dealing with online
retailers who are *prompt* in their service!

We received our seeds from 'Plants of Distinction' sometime ago. Have you
tried
phoning them?
--

I'll give them a little longer - as it was a recent order. I'm just used to
using online retailers who are very good (place order it turns up next
working day)