Quote:
Originally Posted by naomi
In a way, bigboy seems to have a point. If people are stupid enough to expect to get top quality Grade A furniture for those kind of prices without doing their research then they do carry some of the responsibility. I have had a quick look at their site and nowhere can I see them claiming their teak to be grade A although saying that they do not state its grade C either.
There are other companies there who just lie on their sites. One is Humber teak who claims to sell grade A teak where in fact they sell grade c or b which has been treated with chemicals. at least Wessex teak has no chemicals on it to hide the grade c.
not saying I would buy from Wessex or prestige teak but just saying that if you expect to get top quality for peanuts, its partly your fault for not checking further.
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The think is that I have called Wessex teak and asked about the Grades and they sold me grade B which was a good deal. Unfortunatelly they delivered grade C so I guess I have the right to complain. If they just tried to resolve the problem I would never need to write here and I believe they would never have so many bad reviews. There are always going to be people angry about them if they have NO customer service.