E.W. Marshall wrote in
:

...but IS Novak dumb or what?

Well, I would not call alienating a vocal and resourceful portion of your
clientele "smart".

Unless, of course, Novak is no longer in the Pet Supplies industry and is,
instead, investing heavily in the Frivolous Lawsuits industry.

~Empty

--
"I'm constantly forgetting my own phone number. Quite simply,
it's because I never call myself. (I used to, but I was never
home. I just gave up after a while. I figure if I want to talk
to me, I'll just have to do it in person.)" -Walker