"Charlie Pridham" wrote in message
T...
In article ,
says...

"stuart noble" wrote in message
...


My latest is a £3 job from some supermarket, which looks sturdy enough
but, straight out of its shrink wrap, doesn't cut cleanly through a soft
5mm stalk.

Take it back, it's not fit for the purpose it was sold for.
It doesn't matter how cheap they were, secateurs are supposed to be able
to
cut and prune much bigger and woodier stems than that.
I always advise people to take back useless stuff. If you don't the
company
that sell them won't realise how cr"p it is and will continue to sell it,
leading to more dissatisfied customers who don't complain who might say to
their friends "don't buy anything from xxx, their secateurs were rubbish."
Etc.
It's in that company's best interest to keep their customers happy and if
they don't realise they are not they might find business declining.
So, by taking your useless secateurs back you are actually doing them a
favour. Remind them of that if they claim otherwise when you do ;-)

Tina

You are right of course, but I never do, is it a man thing? my wife will
allways do the returns but I wont even be in the store while she does it!
I am afraid a company never gets a second chance to put things right with
me, if it doesn't work out of the box thats it, into the bin and never go
there again.
----
But by avoiding the issue, they will never know how rubbish what they are
selling is, and won't have a chance to put it right.
I always take back whatever I buy if it is not fit for the purpose it was
sold for, whether it costs 3 quid or a lot more.
The cost is not the point.
If I buy secateurs at whatever price, the assumption I have is that they
will prune, that's what they are for.
If they don't, they will be returned for a refund.
Tina