In message , Emery Davis
writes
On 10/26/2010 01:21 AM, chris French wrote:
But it might be that your order was out of their norm.


[]

Have these been shipped and so you are contesting the charges, or are
you still in discussion with the supplier?

Thanks Chris and Sacha for the responses, and sorry for the delay in
mine, I've been on the road.

The order should have been normal enough for them. They deal with many
industrial, large quantity clients, as well as collectors who order only
a fe wplants at a time. (In fact many plants are only available in very
small quantity.

Since the plants are all small 1 or 2 year grafted (or seed grown)
maples, they are in a light compost, and you've confirmed for me that
the total weight cannot possibly be 110 kg.

The plants are in the entrepot and arrive tomorrow, so I could in
principal refuse the order. (Not very likely with the mythical Acer
diabolicum on board...) Of course I am keen to keep in good relations
with this and all important suppliers, since as a collector my sources
are few.


I'd try to get them to hold the order while you sort out the shipping -
split the order into multiple shipments or whatever. It's sounds like a
typical case of mis-communication/misunderstanding within a company.


Are you in a position to talk to them on the phone about this?
--
Chris French