On 31/10/2010 12:18, Dave Hill wrote:
Going out to Tesco this morning I found a screwed op bit of paper
outside our gates, it was a note from a delivery firm called HERMES,
it had been chewed by slugs or snails and had had a few doses of rain
on it.
I managed to decipher something like "vulcr ucim" which I worked out
to mean "Under Van".
Well our gate was open and there was nothing under the van, so I
assume that someone had had helped themselves, as anything under the
van would be in full view of the road.
I managed to find Hermes on google and found a phone number for them.
"Yes you did have a delivery",
"You'll have to take it up with the firm you bought from",
"We have a contract with them",
"No we can't contact the driver, we have a contract with the firm you
bought from"
"You'll have to talk to them".
Ans so on

Up to this point they are right. You should demand that the supplier
rectify the situation as you did not sign for the goods. It is better if
you paid by credit card since then you have real leverage.

This is not the first time I have had things delivered by them and
everytime the same thing, just dumped and a card left in or by the
gates.

I actually had one where the goods were signed for, but not by me or at
my delivery address. Beat up the supplier ASAP is my advice.

One time the actualy left a parcel at the side of the gate.
They are cheep and their service is atrocious, as long as you have a
car or van and a garage or somewhere to store deliveries you can work
for them.

Dodgiest ones I have ever seen are the "couriers" that return passports
on behalf of HMG. Their vehicles do not look roadworthy. YMMV

I now won't deal with 2 firms that use them, and now there is a 3rd to
go on the blocked list.
David Hill
Abacus Nurseries

You should still beat up on the original supplier and demand replacement
of the goods that have been stolen. Their courier failed to deliver the
goods to you securely so it is their responsibility.

Regards,
Martin Brown