"Martin Brown" wrote in message
...
On 11/05/2011 14:03, 'Mike' wrote:
"David wrote in message
news
On Wed, 11 May 2011 'Mike' wrote:

Has anyone any experience, good or bad, about buying from Amazon?

All good. Any problems are sorted out immediately. What do you want to
know?

"Any problems are sorted out immediately" Can you elaborate on what
problems
you have had and how they were sorted please?

For example it snowed a heck of a lot before Christmas leaving lots of
orphanned parcels stuck in snowed up delivery companies. Amazon were
extremely helpful in chasing up one that had mislaid my order (or more
accurately were operating a LIFO stack where my parcel never made it close
enough to the top of the incoming heap to even "arrive" at the sorting
office. This was worrying after week had elapsed. Tracking showed only
that it had left Amazons warehouse 10 days earlier. The delivery company
just stonewalled me until Amazon started beating them up. I think that is
the only time I have needed their customer service in more than a decade
of using them (and US Amazon before that).

There is only so much holdline "musack" and "we value your custom"
recordings ending in dead air I can take before using bigger guns. Amazon
were brilliant and a couple of days later the parcel was found. It wasn't
in fact Amazon's fault their carrier failed to deliver but they took full
responsibility for getting the order fulfilled. When I complained at first
it looked like the untraceable package had been stolen in all the
confusion. They said they would replace it.

Most stuff from Amazon just arrives as advertised on the scheduled
delivery date or slightly before if you are lucky.

Regards,
Martin Brown

Thanks everybody.

Why did I ask?

My experience of mail order has been .................. sorry, if I were to
use the appropriate words I would be chucked off.

My feelings from experience in the past is that they, the companies using
mail order, are 'on the make'

Shoddy 2nd class stuff, not 1st class as advertised and when you
telephone/write to complain "Sorry Sir, never had this problem before, in
fact you are the first person to complain" ..... Oh yes?

Stuff they couldn't get rid of in their shop/from their catalogue, 'mail
order it, they won't complain about the crap'

Not arrived and when chased up "Well it was dispatched, let me check, 6 (or
something) days ago. I will put another in the post. We value your custom
...... etc :-((( .... (Yes I came down with the last shower of rain)

Too many to list and I have fought shy of mail order companies off loading
their crap to me, and always will if they are 'getting rid of stuff as a
mail order company' ..........

BUT

Amazon seem different and I have to be honest, I was 'looking' for
complaints because ................. we have used them three times now and
cannot fault the system.

My wife is in the final year of an Open University degree and the workload
is horrendous and what happened? The power supply to her computer went belly
up, so she was sharing mine, but, I was out last night doing a live
presentation, out the other afternoon assisting in the same, so she could
not use my power supply.

Amazon to the rescue. Ordered one ..... ""Delivery 11th - 13th May""
Arrived this morning

We needed a shredder last year. Posted on here for recommendations. You
recommended a Bosch. Ordered on Amazon, 2 days later, guess what? I was
shredding in the garden

It seems that Amazon is the one to use.

Thanks for your response. Confirms what I thought.

Mike


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It's nice to be important, but it's more important to be nice.
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