GardenBanter.co.uk - View Single Post

Moonraker · 16-08-2011, 12:45 PM posted to uk.rec.gardening

On 16/08/2011 11:43, wrote:
Pam wrote:
I had a prompt reply saying that they will do so but.........
"... please be aware that this is no fault with the product and this
disease was out of our control and yours as the grower."
It's just the principle of the situation, not the money. (?6.99)

I'm afraid I'm with them on this, and I think that this is a sign of true
'good customer service' (tbh, I've always found T+M very good at refunding
in a voucher, then I forget to spend the voucher before it expires!).

It wasn't a fault with the product, it wasn't necessarily a fault of yours,
it was just "one of those things that happen". If you'd bought broad bean
plants and they got covered in black fly, would you expect them to cover
that? I don't see why this is any different.
I wondered why all mine had died, I blamed the slugs!

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Residing on low ground in North Staffordshire