On 16 Aug 2011 10:43:45 GMT, wrote:

Pam Moore wrote:
I had a prompt reply saying that they will do so but.........
"... please be aware that this is no fault with the product and this
disease was out of our control and yours as the grower."
It's just the principle of the situation, not the money. (?6.99)

I'm afraid I'm with them on this, and I think that this is a sign of true
'good customer service' (tbh, I've always found T+M very good at refunding
in a voucher, then I forget to spend the voucher before it expires!).

It wasn't a fault with the product, it wasn't necessarily a fault of yours,
it was just "one of those things that happen". If you'd bought broad bean
plants and they got covered in black fly, would you expect them to cover
that? I don't see why this is any different.

It wasn't just my plants which suffered. I shared them with 4
friends, two locally one in Wiltshire and one in Gloucestershire. I
feel the disease came with the plants. We've none of us grown
impatiens for several years.
This is a specific disease, not like aphids on broad beans.

Pam in Bristol