Janet Tweedy wrote:
Way way back in late winter i responded to an advert from T & M for a
hardy orchid collection as a present for someone whose birthday was in
April. Delivery was said to be early March, then an email to say April
then an email to say May since then ... zilch from the company and no
response to my emails .

Also, make sure you're emailing the 'right' address. I can't remember
if it was reply to their email or emailing direct from the website that
got me a response, but I suspect one works (most likely website, but not
necessarily) and the other doesn't.