Really disappointed with the customer service. My wife ordered £80 of bulbs...they didn't turn up she and chased and chased. Eventually after various excuses discovered the carrier had 'lost' them. (And BTW telephone response is "We know the carrier is rubbish, this happens all the time."!) "Can you send a different way or a part order?" "Nope."
Eventually a refund...with a weak unsigned credit note.
Great plants but disappointing service. I think Parkers need to take responsibility for their supply chain!

On Saturday, November 1, 2003 12:31:49 PM UTC, gogo wrote:
Hi, Just a piece of warning in case you were thinking ordering from J.Parker
dutch bulbs:
I ordered online mid-September. First, they charged twice my credit card! I
had to call their customer services at least 3 times to finally manage to
get my money back. Then, they had apparently misplaced the paperwork of my
(remaining) order: it took 6 weeks to finally arrive now. I know there's
still plenty of time, but I guess Daffodils would have been better off
planted earlier. I just unpacked the order: bulbs are in a very bad
condition: some are mouldy, some are rotten, some have dried off. For
example, I ordered 5 erythronium: 2 out of 5 are completely rotten beyond
recovery. My guess is during all that time, my order was ready to go and
kept in non-ideal conditions. Also, I think that the tulip bulbs are of a
very small size compared to what you can find in Garden center. The reason I
ordered there was mainly a question of choice: I wanted some bulbs I could
not find locally, but I it's certainly going to be the last time I use them!

Philippe, Edinburgh