On Sun, 30 Dec 2012 12:16:42 +0000, Paul Corfield wrote:

Still took them nearly a fortnight which was a useless response time.

That is bad, even for residential service. You should be inline for some
(paltary) compensation *unless* you took the option to have calls to your
land line diverted for free.

Business lines should have an engineer looking at the fault "by end of
next working day".

You can add various "care" packages to that, "Total Care" gets the fault
diagnosed and fixed within 24hrs and is only £10.50 + VAT/qtr...

http://www.bt.com/pricing/current/Ma...201_d0e107.htm

"Critcal Care" (£15/qtr + VAT) is fault fixed withing 6 hours, 24/7
365/days year:

http://www.bt.com/pricing/current/Ma...rkImpl562428.h
tm

"fixed" is a target after which you may be entitled to compensation but
this normally involves providing evidence of actual losses incurred due
to the fault.

--
Cheers
Dave.