On 1/11/2013 3:44 PM, Christina Websell wrote:
"The Real Baz" wrote in message

I thought our package wae very reasonable indeed. Well we like it.
Could your aunt's telephone be faulty? 1471 should work. You could plug
another phone in to test if it is annoying. I know I like to have 1471.

1471 is not offered by Virgin. It's a BT service.

Yes, it's a BT service. It's also a Virgin service -

http://store.virginmedia.com/phone/phone-fibre-optic/about-virgin-media-fibre-optic/calling-features.html