"David Hill" wrote in message
...

Phone them tomorrow, explain the problem and say you are not happy with
the quality and condition of 3 of the roses,
Offer to send them back (I'd take a couple of pictures of the said
plants so you can email them to Parkers.)
Chances are they will offer replacements and not want the damaged ones
back.
I've had replacements of dahlia tubers from them and never a quibble.
Remember that most plants you buy from large mail order firms are
probably grown in Ho;;and, shipped to some packing station where they
are packed by someone who knows next to nothing about plants and who
just packs what ever is in front of them, then they are put together as
an order and shipped out possibly by some carrier that doesn't care how
they handle packs as they just want to get them sent through asap.
If you want the best quality roses then get them from a British rose
grower.

Well I already emailed them yesterday and sent with that a photo of the
damaged one. The other 2 roses had spindly stems about 2mm thick. They are
supposed to be at least 'pencil thickness'. They've agreed to replace them
without my having to send back but how long will I wait and how many
reminders is that going to take??

Only about half the roses I'd describe as good as expected. With a few which
I decided to keep the top growth looked ok but in some cases they had
clipped the roots back hard maybe when the roses were lifted, so I'm not
really sure if they will be ok since I'm looking at 1" - 3" roots instead
4" - 8" roots as with the good ones.

And no bloody invoice sent either, only a delivery note, so I can't claim
VAT, until they send me one so now had to request an invoice as well. All in
all, very disappointing and rather amateurish!