On 2013-12-10 02:29:16 +0000, Frank Booth said:

"sacha" wrote in message
...
As a matter of curiosity, if the damaged plants grow sturdily, along
with their replacements, will you feel morally obliged to send Parkers
a proportion of the cost of the new, freely and quickly replaced plants
you have?

Interesting poiint. It's not ultimately my decision, since I ordered on
behalf of a gardening committee but initially paid out of my own pocket
since the decision as to who to buy from was left up to me. If the
damaged/poor quality roses grow ok it might encourage me to do further
business with Parkers. But I feel overall the initial frustration and
disappointment with the first batch of roses and chasing them up for an
invoice kind of balances out the cost of reimbursing Parkers for the 'free'
roses

Incidentally a neighbour down the road from me also orderd roses from
Parkers (on my recommendation) and he has also had to ask for a couple of
replacements as the quality wasn't satifactory for the same reason as
myself.

I think it's probably worth pointing this out to them, because you can
show them that you were acting in good faith in recommending them.
Plants do get damaged in transit sometimes but sending out poor quality
in the first place is very poor practice. It's far better to say the
plants are out of stock or, if it's something smaller than usually
supplied, to knock a couple of pounds off. But sickly plants that may
never recover are a no-no.
--
Sacha
www.hillhousenursery.com
South Devon