Thread: Customer survey
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Old 06-01-2014, 07:08 PM posted to uk.rec.gardening
sacha sacha is offline
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First recorded activity by GardenBanter: Jul 2013
Posts: 815
Default Customer survey

Not really - but something I've briefly touched on with another Nursery
on Twitter and it seems to me that the experiences of urglers is
valuable both to each other and to the nurseryman in this. Few
nurseries selling online tell you what size pot your plant is going to
arrive in but we wonder if the average buyer knows the difference
between a 2 litre pot and a 10cm pot? I'm asking this because,
frankly, we have been shocked to see certain plants sold for £20 which,
we're fairly sure, will arrive in a 10cm pot, which means a small plant
with a small root system. We searched the ad and the website of the
nursery involved and see no reference to pot sizes at all. In the past
we ourselves have bought a supposedly 2 year old grape vine from a
reputable nursery but which had to be 'nursed' in a tunnel for 2 years
before planting out into a greenhouse. The same happened to a very
expensive but desirable Magnolia from another (different) well known
nursery. We didn't dare put it in the garden for two years!

How many people ask what size pot the plant will have grown into and
how many even consider the matter, I wonder. Do most just expect a
small plant and pay up happily? I know that, before I met Ray, as an
'ordinary' customer, pot sizes in litres meant nothing to me. I've
decided to measure the tops of ours and put those online because I
think it will make more sense to the average buyer.
--
Sacha
www.hillhousenursery.com
South Devon